Make calls from computer

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Make calls from computer

ronw

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#141229 5-Mar-2014 14:02

I have Genius and need to do some call centre type of work. I would be so much easier if I could dial and make calls from my PC. Does anyone know if this can be done with Orcon Genius?

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lasc

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#999468 5-Mar-2014 14:10

you can try to grab setting from Genus Router and put to some SIP program(like http://www.tlphn.com/) - should work

ronw

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#999469 5-Mar-2014 14:15

That looks interesting but telephone software is MAC only unfortunately

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

WrEK

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#999470 5-Mar-2014 14:16

Yes can be done, but I dont think the contact centre or Orcon would support this. And you would likely need to disable the VoIP on the modem.

WrEK

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#999471 5-Mar-2014 14:17

Im using http://www.microsip.org/downloads

jarledb

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#999477 5-Mar-2014 14:18

There are lots of Softphone software out there.

You could try the free version of Counterpaths X-lite: http://www.counterpath.com/x-lite.html

They also have smartphone apps (think they have it on Android as well). And their for pay (and really good) VOIP Softphone Bria http://www.counterpath.com/bria which is available for Linux, OS-X and Windows.

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ronw

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#999536 5-Mar-2014 14:53

Looking at that software now. I have extracted my SIP details but the system is not calling then number I want. Can you throw any lights on which fields I need to fill in in the micosip settings
So far I have SIP server, User, Domain and password
What else do I need

WrEK: Im using http://www.microsip.org/downloads

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

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WrEK

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#999567 5-Mar-2014 15:21

So User and Login fields are the same, area code minus leading zero and your number ie 95555555
Password is your SIP password

ronw

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#999589 5-Mar-2014 16:15

Thanks Wrek all working perfectly now. Much appreciated

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Satch

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#1000098 6-Mar-2014 12:40

ronw: Thanks Wrek all working perfectly now. Much appreciated

Would you mind posting a step by step guide on how you got this working please? I'm interested in doing the same.

ronw

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#1000133 6-Mar-2014 13:41

OK This is only for people that are using Orcon Genius Phone

At the top of this forum is a sticky that will tell you how to extract your details of Genius config.
Once this is done follow the directions of the above posting from WRek
Download your choice of software I used microsip as suggested
Install software and then go to the account settings and fill in the information you have extracted from your genius config file
Note the password is in base 64 and will need to be converted. Instructions should be in the sticky
Once all configured get a headset microphone combination and plug it in. Fire up the microsip software and dial a number. Remember no area code needed for Auckland diallling
Thats it
Yell out if you get stuck

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Satch

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#1000138 6-Mar-2014 13:50

Brilliant, thanks for the further info ronw.

If I set this up am I correct in thinking that the cordless phone (my own, not the Genius handset) will no longer work?

Also, if I get a SIP/VOIP application for my iPhone, will it only work (i.e. be able to make and accept calls) while it is wirelessly connected to my Genius? Finally, can I have more than one smartphone connected via SIP/VOIP (apologies, I don't know the correct term) as well as a PC running microsip or similar?

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#1000192 6-Mar-2014 14:43

Keep in mind, that calls like this will only work if you are on the orcon network.

if you take your PC/Iphone whatever and use wireless at a mates house who is not on Orcon, it will fail.

ronw

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#1000239 6-Mar-2014 16:15

Not sure what you mean by a cordless phone. Are you meaning a cellar phone. I have not bothered turning my cell phone to a sip device but if you did all calls to and from your home would turn up on your cellphone. I imagine the house phones would also ring so which ever answered would get the call. However if you are on Genius you don't need to do that just download Genius Go to your cellphone from the app store and it should achieve the same end.
If you mean a walk around phone in the house then making calls from your PC should not affect the rest of the house at all except whilst you are making a call they will not be able to make one. Its still only one call at a time.
What I do in my house is not use the Genius hand set at all. I purchased three DECT phones. You have to be careful here don't use Uniden as there DECT stuff is different from everyone's else. I found a set of three phones plus chargers from Panasonic worked beautifully. It cost me $69 for all three. I connected them wirelessly to the Genius base station. I think you can have up to 5 but three was fine for me. You can answer incoming calls from any of the the Panasonic phones. You can also call from base station to phones and if you forget where you put a handset you can send a ping an alert to it and it will beep away till you find it. In addition I have a Uniden phone connected to the port on the Genius router and keep that in the room where the Genius is. It is also wireless and has a slightly better range than the Panasonic so you can walk around with it but mostly it sits in its charging cradle and if you are near it use that to answer.

Hope this helps

Satch: Brilliant, thanks for the further info ronw.

If I set this up am I correct in thinking that the cordless phone (my own, not the Genius handset) will no longer work?

Also, if I get a SIP/VOIP application for my iPhone, will it only work (i.e. be able to make and accept calls) while it is wirelessly connected to my Genius? Finally, can I have more than one smartphone connected via SIP/VOIP (apologies, I don't know the correct term) as well as a PC running microsip or similar?

Cheers!

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc