Hi team,

Hoping someone who has experienced with similar issue can point me in the right direction.

Signed up to a new Orcon Genius ADSL plan early last week (we moved into a new house over the weekend). Modem arrived and we were told that the connection would go live on the 18th (today) after Chorus has done their part.

 

Received the text/email this morning that our connection was live, and connected everything as instructed this evening. However, we're not getting any internet. The router sync's fine (solid blue light on the ADSL Sync indicator) and the router is showing sync rates of '16637/945 mbps' but other than that, nothing.

 

Have tried factory resetting the router both from the web interface and the reset button on the router; and left it for extended periods of time (1hr +) to authenticate to no avail.

 

Orcon call centre tried to 'reset my connection', and then stated that Chorus has extended the date for my connection to next week.

 

I'm no expert but surely the work in the cabinet was completed by Chorus already which triggered the notifications, and seems odd that the router would sync to Orcon yet not authenticate if we had no connection.

 

 

 

Can anyone advise?