So my ADSL2 (CBD exchange areas are huge, and UFB ones are tiny) stopped working. Can still connect to the exchange, but PPP fails to auth. Which is weird, haven't changed any settings in forever.
So I call snap tech support. And wait. And wait.Has anyone ever called Snap and not heard that they're experiencing an 'Unusual Call Volume'? I did notice that they exchanged the public domain elevator music for repeated Lorde horribly clipped and distorted by the phone. After 64 minutes, I finally get an answer and told that the problem is Chorus'.
Now they're doing the technician send out thing, only I need to approve because of Chorus' policy of charging for faultless call outs.
No idea if the issue will end up being a fault. Last time I had to deal with Snap for my DNS it took 4 calls with chorus visits between each one for one of them to finally realise the problem was on their end and they could solve it during the call.
My questions are: Who do I switch to? Could it be a fault solvable by chorus? Why are people still recommending Snap? Why does it take an hour+ and a queue of 8 for tech support, but accounts is ten minutes, queue of 1? Why doesn't telecom's website allow signing up of naked broadband without already having account?
Seriously, what do I do? Can I get out of a cancellation charge/month without internet and be rid of these idiots? They're not providing me with internet right now, and I'm having to pay exorbitant mobile internet fees.