None Genius modem on Orcon Genius plan possible?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › None Genius modem on Orcon Genius plan possible?

andynz

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#142640 19-Mar-2014 14:09

I had a fault today with our xnet vfx lines not ringing and the other person could not hear us. I rang xnet and they said Orcon Genius does not work with VFX. Kind of odd since it has worked fine for 3 months and after a Genius reboot it worked again...but I digress.

Whilst I had the VFX fault I tried another modem as part of the fault finding process, an SMC7904WBRA-N2 which always worked fine with Xnet DSL, VFX and other voip services.

However I couldn't get it to work with Orcon. Does Orcon lock you to the Genius modem only or should any modem with suitable settings work?

I used
myname@orcon.net.nz
password *****
VPI-0
VCI-100
PPOA
VCMUX
ADSL-2

Has anyone else go their own modem working with the Orcon Genius plan?

sbiddle

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#1008995 19-Mar-2014 14:10

At one point Genius has the SIP ALG enabled by default which caused all sorts of issues with SIP devices behind it.

andynz

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#1009006 19-Mar-2014 14:27

I'm guessing that's not the case with us as a reboot fixed the registration problem. Still good to know thanks.

Should non Orcon Genius modems work ok?

PS I don't use the internal Genius voip service as I have that registered on my Asterisk PBX. So the missing dual phone lines is not an issue.

FlameBeard

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#1009024 19-Mar-2014 14:51

I have configured CLI based Cisco's fine, on VDSL and ASDL for data at least, there isn't any trickery that I am aware of on the GENIUS or behind that either that would stop that from working.

However like anything third party, it will be completely up to you to support it.

For VoIP however, I might leave up to someone else to comment on as I am unsure if it must be the GENIUS modem to get VoIP running, although I am fairly certain other GZ users have gotten third party CPE's working successfully on Orcon VoIP.

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FlameBeard

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#1009026 19-Mar-2014 14:54

andynz: I'm guessing that's not the case with us as a reboot fixed the registration problem. Still good to know thanks.

Should non Orcon Genius modems work ok?

PS I don't use the internal Genius voip service as I have that registered on my Asterisk PBX. So the missing dual phone lines is not an issue.

I've just re-read this, perhaps I'm not understanding exactly what you're try to accomplish?

andynz

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#1009069 19-Mar-2014 15:44

sorry if itis confusing, was mixing two items in one post. The problem with the VFX registration (now fixed with a reboot) caused me to try a different ADSL modem to see if could isolate the voip registration problem.

I tried using an SMC ADSL modem in place of the Genius to see if it worked. I found when using the settings below that I whilst I got ADSL lock, I could not register on the Orcon network with my login and password. This could have been finger trouble of course. However the question is, should a third party ADSL2+ modem be able to access the internet service in place of the Genius modem. Just pure ADSL/internet connection?

I used
myname@orcon.net.nz
password *****
VPI-0
VCI-100
PPOA
VCMUX
ADSL-2

ubergeeknz

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#1009072 19-Mar-2014 15:46

Your PPP password is not the same as your account management password :) If you actually need one (only some connection types do) you will have to either ask us for it or extract it from your modem.

<corporate line>note that we do not provide support for any modems that we do not supply</corporate line>

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andynz

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#1009077 19-Mar-2014 16:02

Ahh. That's why my ADSL password didn't' work. Ok thanks. Will give customer services a call.

Thanks for the help.

andynz

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#1009092 19-Mar-2014 16:11

Tried CS but Manila won't put me through to Auckland and they won't tell me the password either :( Great.

Anyway I downloaded the modem config file and found the password that way.

Perhaps Manila could be a touch more helpful with such a question. I realise there is no support for third party modems, I wouldn't expect it. But having a hot back is useful if you have to wait a few days for an Orcon replacement.

Sideface

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#1009236 19-Mar-2014 18:54

andynz: ... Perhaps Manila could be a touch more helpful with such a question. I realise there is no support for third party modems, I wouldn't expect it. ...

First: Orcon has always made it very clear that they do not support use of any alternative hardware. End.
Second: The Manilla helpdesk is severely limited in what it can offer, outside the usual scripted questions and answers.

Sideface

andynz

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#1009694 20-Mar-2014 11:14

ubergeeknz: Your PPP password is not the same as your account management password :) If you actually need one (only some connection types do) you will have to either ask us for it or extract it from your modem.

<corporate line>note that we do not provide support for any modems that we do not supply</corporate line>

Thanks for the hint on the password, I much appreciate it. I can really understand why you don't accept third party hardware support and in hind sight, the call to CS was not a good idea.

I appreciate you guys spending time on Geekzone offering support for the more unusual stuff. Overall the experience with Orcon has been great since joining Jan 1st this year. Fantastic speeds on the unlimited plan.

Thanks guys.

andynz

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#1009718 20-Mar-2014 11:34

As a follow up, how would I find out if I need a login/password at all for my connection? The current Genius modem shows a login and password entered in the modem so does that mean I need it?