"Premium Content" on latest bill

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › "Premium Content" on latest bill

tchart

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#142901 28-Mar-2014 08:30

Have recently resigned with 2 degrees onto a carry over plan from one of the older plans.

Anyway this months bill includes a charge for 27c (yes 27 cents total) for "Premium Content". Strange thing is that it says quantity of 10 so 2.7c each.

Im pretty sure we havent signed up for any premium content but at 2.7c Im not sure it would be classed as premium!

Anybody have any idea what this could be?

PS I did search the forums and found an old (2010) t6hread related to a Shell/Z competition but I dont think this is what it is.

BTR

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#1014328 28-Mar-2014 08:33

It is likely a service that you have either signed up for by txting a 4 digit code i.e. radio station or you may have signed up via a website and missed their small print saying that will txt you updates and there is a charge for that.

Give 2D customer care a call and they should be able to tell you what premium service they were for allowing you to follow it up.

tchart

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#1014331 28-Mar-2014 08:37

Thanks, will do. Im probably more curious about what costs service 2.7c. Ill give 2D a call.

2degreesCare

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2degrees

#1014427 28-Mar-2014 10:21

Hi, if you haven't already contacted Care please can you PM me your number and the details (date/time/number if shown) of the Premium Service so we can look into it.

Here's details on the premium services we have - http://www.2degreesmobile.co.nz/premium-text

Cheers
^POB