Hi,

I'm hoping one of the Orcon team here could help me with an issue we've been experiencing since moving from the 80GB plan to the unlimited plan on UFB. I am reluctant to go via the Orcon helpdesk as I doubt level 1 support will be able to help beyond the usual rebooting the router and ONT (which we have done), and other basic level diagnostics.

My girlfriend works from home. She is a software developer for a company based in the UK. In order to access their environment she logs into it via their VPN using Cisco Systems VPN Client Version 5.0.07.0440.

While on the 80GB plan, things were slow as can be expected (I guess?). Loading local web pages such as Stuff.co.nz, using Spotify, Gmail etc was slow but manageable. But ever since we switched over to the unlimited plan, her VPN connection has become almost unusable. The VPN connection itself is much slower (transferring files back and forth, running her code for testing etc), surfing the internet incredibly slow, and things like Spotify fail to work now while she is on VPN. She works normal NZ business hours, so most of her experience is during the day and not evenings.

Off VPN things are also noticeably slower, but by a marginal amount, and I expected this given the unlimited plan is on a different bandwidth pool.

My question is, is there any obvious reason for her VPN to be much slower on the unlimited plan? Is the unlimited bandwidth pool set up differently to the capped bandwidth pool making her VPN much slower? Are there any basic tests we could do to troubleshoot the problem if it might be at our end?

Any help would be appreciated. The reason we switched to the unlimited plan was because we've recently got Netflix, and didn't want to worry about our data usage.

Note: we are using UnoTelly as our DNS service, but this is configured at each device and not on the router. The laptop she uses is not configured to use Netflix or UnoTelly.


Cheers.