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972 posts

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#143154 4-Apr-2014 19:40
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Hi,

Apparently as part of moving to UFB, "some settings on my (genius) modem need to change".  I've just tried ringing the 0800 number as requested, but it's out of hours for the appropriate team.

Do any of the Orcon Support engineers that lurk here know what settings may need to be checked/changed?

I'll start with saying:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

Ta.

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  #1018745 4-Apr-2014 19:44
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Maybe check that you've got your WAN interface tagged with vlan 10? I thought that had remote management of those devices they perhaps they'll do it for you somehow?

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  #1018769 4-Apr-2014 20:29
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Your 1202 fw will need updating to 1423, that brings with it a "reconfigure to" option, set that to UFB, save settings and there you have it, the modem reconfigured to UFB...then you follow the rest of the setup guide we will send you and it will talk to our platform and pull down your data and sip settings and set itself up...

Have you placed the order and have an RFS date yet?




Regards FireEngine


 
 
 
 




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  #1018772 4-Apr-2014 20:35
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FireEngine: Your 1202 fw will need updating to 1423, that brings with it a "reconfigure to" option, set that to UFB, save settings and there you have it, the modem reconfigured to UFB...then you follow the rest of the setup guide we will send you and it will talk to our platform and pull down your data and sip settings and set itself up...

Have you placed the order and have an RFS date yet?

Thanks for that; looking at my modem it definitely needs setting up for UFB - it's only got an ADSL WAN configuration at the moment...

Yes, I've placed the order (which is why I got a text saying I needed to ring the first place!).  The contractors did an on-site inspection today, and the fiber install is on the 10th.

May I PM you my account # to get the firmware done?  Or is it downloadable?

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  #1018774 4-Apr-2014 20:40
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jamesrt: ...looking at my modem it definitely needs setting up for UFB - it's only got an ADSL WAN configuration at the moment...

Yes, I've placed the order (which is why I got a text saying I needed to ring the first place!).  The contractors did an on-site inspection today, and the fiber install is on the 10th.

May I PM you my account # to get the firmware done?  Or is it downloadable?


1202 was pre-UFB so yes it will only have an ADSL config.

Yes PM me your account number or username...




Regards FireEngine




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  #1018791 4-Apr-2014 21:06
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PM sent, thanks very much!

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