If you are in a contract with them, it will cost you the price of the plan to downgrade (e.g $75 for Lightwave Ultra > Home)
.. Fair enough, you are in a contract on that plan.
If you are NOT in contract with them, it will STILL cost you to downgrade plans.
but you can leave for free and switch providers so instead of making slightly less money, they make nothing.
Even the girl on the phone thought that was stupid
Snap, Do you plan on changing this policy?
Why does it have to apply when contracts are over