Gmail flagging Orcon voicemail as spam

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gmail flagging Orcon voicemail as spam

rfdawn

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#143452 15-Apr-2014 13:24

Just FYI (ongoing spam wars):

My Orcon home phone account emails my voicemails to a gmail account.
Recently (btw 26 Mar and 14 Apr), Gmail started flagging/routing this as spam.
I think I have fixed this for my own Gmail, but others may get this?
Orcon support have been informed...

FireEngine

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#1025576 15-Apr-2014 13:37

Not much we can do about that - those voicemail notifications are by their very nature almost identical to each other and therefore share some characteristics with spam. Additionally Gmail operates a self-report system so if some users mark such notifications as spam then Gmail will assume similar notifications sent to others are spam and mark them as such.

You have the option to mark those messages as "not spam" and that should solve the issue for you.

More info on Gmail and their classification of spam here:

https://support.google.com/mail/answer/1366858?hl=en&ref_topic=3395161

Regards FireEngine

jarledb

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#1025598 15-Apr-2014 14:13

I am curious: Does Orcon use SPF or DKIM on their emails? If not, they might want to look into that, it could make the emails pass through the spam-filters.

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Sounddude

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#1025659 15-Apr-2014 16:08

jarledb: I am curious: Does Orcon use SPF or DKIM on their emails? If not, they might want to look into that, it could make the emails pass through the spam-filters.

We have SPF records but due to the nature of ISP emails, they have to be wide open, as it could break legacy customers using another ISP's SMTP server but with from email of Orcon.

freitasm

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#1025901 16-Apr-2014 00:14

DKIM would go a long way with Google as this service checks the keys.

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freitasm

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#1025902 16-Apr-2014 00:16

FireEngine: Additionally Gmail operates a self-report system so if some users mark such notifications as spam then Gmail will assume similar notifications sent to others are spam and mark them as such.

Some people use the "SPAM" button to mark an email as spam and stop receiving other notifications, instead of unsubscribing or changing service options.

The dumb actions of some people impact in everyone else's enjoyment...

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mattwnz

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#1025912 16-Apr-2014 00:26

freitasm:
FireEngine: Additionally Gmail operates a self-report system so if some users mark such notifications as spam then Gmail will assume similar notifications sent to others are spam and mark them as such.

Some people use the "SPAM" button to mark an email as spam and stop receiving other notifications, instead of unsubscribing or changing service options.

The dumb actions of some people impact in everyone else's enjoyment...

Although that could also point to a flaw with gmails system. But because it is free, people don't complain about it to google, not that they provide free personal support for free email.

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nickb800

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#1025943 16-Apr-2014 07:47

freitasm:
FireEngine: Additionally Gmail operates a self-report system so if some users mark such notifications as spam then Gmail will assume similar notifications sent to others are spam and mark them as such.

Some people use the "SPAM" button to mark an email as spam and stop receiving other notifications, instead of unsubscribing or changing service options.

The dumb actions of some people impact in everyone else's enjoyment...

You'd hope that their spam filtering algorithm would place a higher weight on 'Not spam' reports to counter this - I can't think why anyone would hit 'Not spam' out of laziness

FireEngine

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#1025946 16-Apr-2014 07:54

nickb800:
freitasm:
FireEngine: Additionally Gmail operates a self-report system so if some users mark such notifications as spam then Gmail will assume similar notifications sent to others are spam and mark them as such.

Some people use the "SPAM" button to mark an email as spam and stop receiving other notifications, instead of unsubscribing or changing service options.

The dumb actions of some people impact in everyone else's enjoyment...

You'd hope that their spam filtering algorithm would place a higher weight on 'Not spam' reports to counter this - I can't think why anyone would hit 'Not spam' out of laziness

Because spammers would simply setup "clean" accounts to mark their own spam as not spam and thereby further penetrate anti-spam filters.

Regards FireEngine

MadEngineer

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#1026504 16-Apr-2014 23:26

The header shows gmail accepted the spf check and it has an x-spam-score of -1 so they shouldn't be getting flagged at all.

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