orcon outage

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › orcon outage

Bartanda

23 posts

Geek

#143543 18-Apr-2014 12:15

Dunedin Halfway Bush exchange. Total Orcon outage.
Website Network status shows "Due to vendor backhaul issue... may experience packet loss and some voice impact Wellington Christchurch Dunedin Timaru Queenstown. No ETR from vendor as yet."

Well since I'm completely without service on our Genius, I call help desk and am informed; "...there is an upgrade in your area in progress at the moment. We don't know when it will be completed."

I'm astounded and frankly disbelieving they would do this in the middle of the day on a stat holiday without imforming anyone, when most people will be at home wanting to use internet and phone. Absolute crap service!! Time to look for another provider I think. Anyone suggest a better provider or are they all tarred with the same brush of arrogance.

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1223 posts

Uber Geek

Trusted

#1027278 18-Apr-2014 12:22

Dunedin is out due to a vendor circuit between Christchurch and Dunedin being down, NOT an upgrade at all. I've sent an appropriate message to our contact centre staff.

Regards FireEngine

Bartanda

23 posts

Geek

#1027293 18-Apr-2014 12:57

So does the call centre just make up a story when they don't know? That just makes them look even worse.

littleninjaman

104 posts

Master Geek

#1027309 18-Apr-2014 13:35

would that also effect christchurch? because pinging my orcon gateway is just about 200ms and extremely slow. Only since today its like this from what i noticed

FireEngine

1223 posts

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#1027312 18-Apr-2014 13:43

littleninjaman: would that also effect christchurch? because pinging my orcon gateway is just about 200ms and extremely slow. Only since today its like this from what i noticed

We have known issues between Hamilton and Wellington that will affect everything South of Hamilton, in addition we have a known issue between Chch and Dunedin that means Dunedin is down for all services.

In addition to that there is a large landslip just North of Kaikoura which may further complicate matters. Biggest issue seems to be getting vendor techs to the faults given the conditions and damage to the roads.

Regards FireEngine

littleninjaman

104 posts

Master Geek

#1027313 18-Apr-2014 13:44

thanks FireEngine for the update

FireEngine

1223 posts

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#1027589 18-Apr-2014 21:56

Hamilton<->Wellington is back up so service to Chch should restore.

The link to Dunedin is still out with no ETR unfortunately, it is a fibre cut under a railway that is flooded. Techs will make an attempt to access at 10pm but it <may> need to wait for daylight and the flooding to reduce.

Regards FireEngine

Ghouly

12 posts

Geek

#1027634 19-Apr-2014 07:35

Any updates?

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fraseyboy

134 posts

Master Geek

#1027724 19-Apr-2014 14:47

Internet seems to have been restored in Dunedin. That was pretty unbearable.

FireEngine

1223 posts

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#1027878 19-Apr-2014 20:03

Ghouly: Any updates?

Dunedin restored on a temporary bypass that the team built, service came up about 2:30, and is stable now but congested although the team aare working on that too. The prime circuits down there are cut in multiple places with access complicated by flooding. No ETR on the prime circuits at this time.

Regards FireEngine

FireEngine

1223 posts

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#1027928 19-Apr-2014 21:20

The guys have managed to get some more capacity for the backup link so it looks like we have enough for a normal service until the fibre cuts are repaired - still no ETR on that.

Regards FireEngine

funnyfela

350 posts

Ultimate Geek

#1027946 19-Apr-2014 21:44

out of curiosity, what have they done to build a backup link and increase capacity on it?

If you have to run heating in winter, you don’t own enough computers.

FireEngine

1223 posts

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#1027960 19-Apr-2014 22:18

funnyfela: out of curiosity, what have they done to build a backup link and increase capacity on it?

We had senior technical staff on the 7am AKL to Dunedin flight taking some additional equipment that let us patch across some capacity from another carrier whose link was working, coordinated work in AKL brought a working link up.

Regards FireEngine

Bartanda

23 posts

Geek

#1027975 19-Apr-2014 22:58

FireEngine:
funnyfela: out of curiosity, what have they done to build a backup link and increase capacity on it?

We had senior technical staff on the 7am AKL to Dunedin flight taking some additional equipment that let us patch across some capacity from another carrier whose link was working, coordinated work in AKL brought a working link up.

I too am curious. Who is the "vendor" you referred to earlier? My guess is Vodafone (telstra), since you said the fibre was cut near a railway line. If so then it must have affected Vodafone and maybe Snap as well? And how was it cut, by a contractor or a slip? It must be very extensive damage that could not be overlaid and to create a 28 hour outage.

Thanks for your continued updates btw.

FireEngine

1223 posts

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#1027992 19-Apr-2014 23:56

Bartanda: I too am curious. Who is the "vendor" you referred to earlier? My guess is Vodafone (telstra), since you said the fibre was cut near a railway line. If so then it must have affected Vodafone and maybe Snap as well? And how was it cut, by a contractor or a slip? It must be very extensive damage that could not be overlaid and to create a 28 hour outage.

Thanks for your continued updates btw.

The fibre goes across a rail bridge. The rail bridge was under floodwater....

But the same East Coast fibre route was cut in at least 2 more places by landslips....Last report I had was that there were 20+ major cable/fibre cuts in the region as a result of the weather event.

Regards FireEngine

funnyfela

350 posts

Ultimate Geek

#1028041 20-Apr-2014 07:51

FireEngine:
funnyfela: out of curiosity, what have they done to build a backup link and increase capacity on it?

We had senior technical staff on the 7am AKL to Dunedin flight taking some additional equipment that let us patch across some capacity from another carrier whose link was working, coordinated work in AKL brought a working link up.

:) Thanks for sharing

If you have to run heating in winter, you don’t own enough computers.

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