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Bob62

2 posts

Wannabe Geek


#143584 19-Apr-2014 22:18
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I had always thought that phones and plans were getting continually cheaper so I was very disappointed to see that the latest 2 Degrees plans haven't followed that trend.
At the beginning of the month I visited my local store and the salesman "sold" me on the $89 share everything plan which came with a Galaxy S4 at no cost, Landline On Your Mobile at no cost and additional users for $20 each.
I returned the next day after checking with my wife that she was happy to move her phone to this plan but was told that the free landline on your mobile offer had expired and they weren't prepared to honour it. I emailed customer support and they told me to get the shop to call them and they should be able to do something but by then the cost of a user had gone up from $20 to $29 so I was still losing.

I called in to the shop today foolishly thinking that with the release of the S5 the S4 would be a bit cheaper. Wrong again! not only was the S4 now $49 but the plan had increased from $89 to $99

So in the space of 2 weeks the the plan had gone from nothing up front and $109 per month (With 1 additional user and Landline on your mobile) to $49 up front and $148 per month

If the salesman had told me that the offer was expiring when I first enquired or if he did the decent thing and honoured it the next day I guess I would now be a happy 2 Degrees customer but thats now not likely to happen anytime soon.

I guess my point is that if you have price increases youo should make sure that your people make customers well aware of them, don't just hide them away in the fine print on your website.

Thanks for listening
Bob

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ArcticSilver
715 posts

Ultimate Geek


  #1027971 19-Apr-2014 22:31
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In the ideal situation the salesman would of told you that this was a deal and it was expiring that day.

This unfortunately did not happen, but I don't believe it justifies such a reaction.

You were told about a promotion. You missed the window and hence missed the deal. As I say it is unfortunate that you were not told about the time window, but you cannot expect a price held for you if you do not ask for it to be.


I.E. I wouldn't ring up Brisco's, get a price on a toaster and get annoyed when its not that price the next day. Businesses change their price, if you wait you should be prepared for the consequences of waiting.




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Bob62

2 posts

Wannabe Geek


  #1027981 19-Apr-2014 23:11
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My point is that the salesman did a bad job and I'm left with a sour taste.
I certainly don't expect to be offered the same deal now. I'm merely doing 2 Degrees a favour by telling how I, a potential customer, feels about the service I was given. They can take something from my comments if they wish or just ignore them, makes no difference to me.
I like 2 Degrees as a company and feel they have a right to know why they have lost a customer so that they can try to prevent losing other customers the same way. My post is also a reminder to everyone than when a salesman from ANY company quotes you for something you need to ask how long it is valid for.

Bob

  #1027985 19-Apr-2014 23:18
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what if said sales man didnt know the price was going up? this commonly happens as businesses dont like to give away to much to staff as it can lead to competitors taking advantage of said info. ie undercutting deals

also remember to them you are merely a number



ArcticSilver
715 posts

Ultimate Geek


  #1027988 19-Apr-2014 23:21
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Bob62: My point is that the salesman did a bad job and I'm left with a sour taste.
I certainly don't expect to be offered the same deal now. I'm merely doing 2 Degrees a favour by telling how I, a potential customer, feels about the service I was given. They can take something from my comments if they wish or just ignore them, makes no difference to me.
I like 2 Degrees as a company and feel they have a right to know why they have lost a customer so that they can try to prevent losing other customers the same way. My post is also a reminder to everyone than when a salesman from ANY company quotes you for something you need to ask how long it is valid for.

Bob


Fair enough, if its just for feedback then at least you are taking the time to inform them as to why you are turning away. Maybe a email direct to them would be more appropriate however?

Either way, I do beieve people should be more vocal on why they are leaving a business, as it is important for them to know of they are to improve.

NonprayingMantis
6434 posts

Uber Geek


  #1027990 19-Apr-2014 23:28
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Jase2985: what if said sales man didnt know the price was going up? this commonly happens as businesses dont like to give away to much to staff as it can lead to competitors taking advantage of said info. ie undercutting deals

also remember to them you are merely a number


this.  they don't necessarily know what is happening the following day.

to the OP:  If he did know, don't you think he would have told you to try and entice you to buy right then and there by telling you the offer was about to end?

It's also quite likely he was unable to honour it the following day, since these kinds of things are often locked into the systems so that rogue salespeople don't go giving away anything and everything just to get a sale.

eXDee
4025 posts

Uber Geek

Trusted

  #1028004 20-Apr-2014 01:06
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+1 to staff not knowing.

Retail staff can be kept in the dark way more than you would expect. They don't get briefed on everything that's on promotion atm, often having to discover as they go, let alone having future promotions and changes given to them.

Especially as per above, they aren't trusted with much knowledge of upcoming plans. And when they are, they might not be allowed to tell customers about upcoming plan changes.

It sounds like you just got very unlucky timing and the wrong salesperson. Something else you might be surprised at is that there isn't anywhere near as much training as people expect either. Often it's very much down to exactly who you get in a store and unfortunately that person could leave a sour taste in your mouth, and now the entire company is painted with the same brush.

I'm not speaking for 2degrees, that would be difficult to do given I've never worked for them, and hey, things may well be different. But I'm speaking about retail in general. At least from what I can gather from the people I know, retail is pretty similar across the board.

scheduler
264 posts

Ultimate Geek


  #1028019 20-Apr-2014 05:43
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In this case I will say it is poor salesmanship. The information that the free landline on mobile and the price increases for share anything were promotions together with the expiry date of the promotion was available on the website from the start of the promotion

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