Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




43 posts

Geek


#143718 24-Apr-2014 14:26
Send private message

I've been with Orcon for at least the last ten years and have been very happy with the service generally. Have run into a bit of bother though with my last billing period when a large number of unauthorised mobile calls appeared on our bill as having been made from our landline, to the tune of $70. Looking back, the number of unauthorised calls started as far back as January (2 calls), with 34 calls in Feb and then 49 in March. The calls seem to have stopped appearing after March 25th. Lots of different mobile numbers appear although there were 43 calls associated with one particular number and 18 to another, 23 of the calls were under 5 seconds duration, many for only one or two seconds duration and often within minutes of each other.

Needless to say, we didn't make the calls from our landline, there are only two of us in the property with no kids, flatmates or guests staying and we don't recognise any of the numbers. We both have mobile plans anyway which include free voicecalls so would use those services for mobile calls in any case. The unauthorised calls don't appear to be legitimate telephone activity, certainly not by ourselves.

I'm not here to bag Orcon particularly, just hoping for some advice really about what to do. Orcon for their part have looked into it and couldn't find anything untoward at the exchange or with the line itself.

Any suggestions as to how these charges could have appeared on our account? Is it possible to harbour some kind of computer virus to allows a landline to be hijacked for this sort of thing? Is that even possible?

Sanitised details of the calls below in case anyone can spot something obvious. Your thoughts would be very welcome.

- DM


Filter this topic showing only the reply marked as answer Create new topic
3344 posts

Uber Geek

Trusted
Vocus

  #1030609 24-Apr-2014 14:28
Send private message

It's a little strange to be sure.  Would you mind DM (haha) me your orcon username or the number involved?

1785 posts

Uber Geek

Trusted
Lifetime subscriber

  #1030615 24-Apr-2014 14:34
Send private message

Why don't you try ringing the frequent numbers and explain to whoever answers what is going on, see if you can get some information about who may have been ringing them.

It does kind of seem to me that for a peroid of time 2 different addresses were fed the same phone line and the other address took advantage of this and made lots of calls to cell phones, eventually it looks like the mistake was fixed.

For now dispute the charges with Orcon, until it can be resolved who made the calls.


 
 
 
 


1217 posts

Uber Geek

Trusted

  #1030626 24-Apr-2014 14:42
Send private message

Dangermouse: I've been with Orcon for at least the last ten years and have been very happy with the service generally. Have run into a bit of bother though with my last billing period when a large number of unauthorised mobile calls appeared on our bill as having been made from our landline, to the tune of $70. Looking back, the number of unauthorised calls started as far back as January (2 calls), with 34 calls in Feb and then 49 in March. The calls seem to have stopped appearing after March 25th. Lots of different mobile numbers appear although there were 43 calls associated with one particular number and 18 to another, 23 of the calls were under 5 seconds duration, many for only one or two seconds duration and often within minutes of each other.

Needless to say, we didn't make the calls from our landline, there are only two of us in the property with no kids, flatmates or guests staying and we don't recognise any of the numbers. We both have mobile plans anyway which include free voicecalls so would use those services for mobile calls in any case. The unauthorised calls don't appear to be legitimate telephone activity, certainly not by ourselves.

I'm not here to bag Orcon particularly, just hoping for some advice really about what to do. Orcon for their part have looked into it and couldn't find anything untoward at the exchange or with the line itself.

Any suggestions as to how these charges could have appeared on our account? Is it possible to harbour some kind of computer virus to allows a landline to be hijacked for this sort of thing? Is that even possible?

Sanitised details of the calls below in case anyone can spot something obvious. Your thoughts would be very welcome.

- DM



We will look into it from here, it isn't a physical line or exchange issue. Your phone service is a resold product, we will talk to the provider (who passes us the call details for billing) to investigate.




Regards FireEngine




43 posts

Geek


  #1030639 24-Apr-2014 14:56
Send private message

gregmcc: It does kind of seem to me that for a peroid of time 2 different addresses were fed the same phone line and the other address took advantage of this and made lots of calls to cell phones, eventually it looks like the mistake was fixed.

For now dispute the charges with Orcon, until it can be resolved who made the calls.



An interesting point you make as around the same time we were experiencing problems with the landline in the form of open lines, no dial tone on occasion and incoming calls also connecting to additional parties (i.e. an incoming call to our number will also ring and connect elsewhere). We had also been told of by people trying to call our number that it is being misdirected to other lines. I doubt this is entirely coincidental... We contacted Orcon who got Chorus to take a look but nothing untoward was found and that particular problem appears to have resolved itself (although so too have the unauthorised calls on the bill funnily enough...).

I have disputed the calls with Orcon and cancelled my direct debit, as my initial response was that no way was I paying for these calls. Again, I'm not here to bag Orcon in any way on a public forum, I am just seeking opinions from clued-up users as to what the source of the calls could be. Orcon have been fully cooperative and have looked for any faults in the line.

3344 posts

Uber Geek

Trusted
Vocus

  #1030642 24-Apr-2014 15:04
Send private message

Dangermouse:
gregmcc: It does kind of seem to me that for a peroid of time 2 different addresses were fed the same phone line and the other address took advantage of this and made lots of calls to cell phones, eventually it looks like the mistake was fixed.

For now dispute the charges with Orcon, until it can be resolved who made the calls.



An interesting point you make as around the same time we were experiencing problems with the landline in the form of open lines, no dial tone on occasion and incoming calls also connecting to additional parties (i.e. an incoming call to our number will also ring and connect elsewhere). We had also been told of by people trying to call our number that it is being misdirected to other lines. I doubt this is entirely coincidental... We contacted Orcon who got Chorus to take a look but nothing untoward was found and that particular problem appears to have resolved itself (although so too have the unauthorised calls on the bill funnily enough...).

I have disputed the calls with Orcon and cancelled my direct debit, as my initial response was that no way was I paying for these calls. Again, I'm not here to bag Orcon in any way on a public forum, I am just seeking opinions from clued-up users as to what the source of the calls could be. Orcon have been fully cooperative and have looked for any faults in the line.


Hi Again,

We are looking into this, and someone will be in touch.

Cheers

Dan

1217 posts

Uber Geek

Trusted

  #1030675 24-Apr-2014 15:42
Send private message

Looks like the other party involved had already reported and resolved this, hence the calls stopping. I have arranged for the disputed calls to be credited.




Regards FireEngine


3583 posts

Uber Geek

Trusted

  #1030718 24-Apr-2014 17:01
Send private message

It's so easy to hook into someone elses analogue phone line to make calls.....




Speedtest 2019-10-14


 
 
 
 


Awesome
4875 posts

Uber Geek

Trusted
Subscriber

  #1030747 24-Apr-2014 17:57
Send private message

So what was the cause in the end?




Twitter: ajobbins


1217 posts

Uber Geek

Trusted

  #1030760 24-Apr-2014 18:29
Send private message

ajobbins: So what was the cause in the end?


No idea, another party reported it to their service provider.....but since then the issue has completely gone....by the time we rolled a tech in response to his report the line etc was clean.

Edited to add: Chorus quite rightly won't share fault resolution information for a circuit/customer that isn't Orcon's so we can't investigate further.




Regards FireEngine




43 posts

Geek


  #1030814 24-Apr-2014 21:10
Send private message

Zeon: It's so easy to hook into someone elses analogue phone line to make calls.....


This of course was a worry and a concern for us given the odd nature of many of the calls.

Anyway, it appears our issue is now resolved to my satisfaction and I would really like to thank you Orcon guys for looking into this for me today, kudos to you for that. It would have been nice to have an earlier resolution; I initially queried the account on March 25 and really all I got back was 'there's nothing wrong with the line pay your bill please'. It seems now this was not the case.

But thank you Orcon, I remain a loyal customer :-)

1217 posts

Uber Geek

Trusted

  #1030818 24-Apr-2014 21:18
Send private message

Dangermouse:
Zeon: It's so easy to hook into someone elses analogue phone line to make calls.....


This of course was a worry and a concern for us given the odd nature of many of the calls.

Anyway, it appears our issue is now resolved to my satisfaction and I would really like to thank you Orcon guys for looking into this for me today, kudos to you for that. It would have been nice to have an earlier resolution; I initially queried the account on March 25 and really all I got back was 'there's nothing wrong with the line pay your bill please'. It seems now this was not the case.

But thank you Orcon, I remain a loyal customer :-)


If you have a ticket reference for the original query and credit request you put in could you PM it to me please?




Regards FireEngine




43 posts

Geek


  #1030834 24-Apr-2014 21:42
Send private message

Done. Ta.

Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.