Genius Lite - New connection delay

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Genius Lite - New connection delay

RowRowRow

4 posts

Wannabe Geek

#143734 25-Apr-2014 10:18

Hi Guys,

I've recently signed up for Genius Lite (Black Modem), and have been waiting around a week with no connection after receiving the 'everything's connected' sms notification. We had a Chorus technician out to the house to check the line, he left, said it was all good, and the connection still doesn't seem to work. The latest word, after many calls - from the call centre, is that someone's scheduled to go check something at the exchange, and we've got a support ticket logged. (11745877)

Supposedly this is going to take another 2-3 days. Is this the last stage in the process?
If anyone's been through anything similar I'd be keen to know what I should expect.

FireEngine

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#1030991 25-Apr-2014 10:58

Your RFS connection date was 22/4, the "Completed" SMS message went out on 23/4, at that point it was identified as a failed install and a job lodged with Chorus - can't see where you were without connection for a week up to that point?

The job for Chorus to rectify is currently awaiting scheduling, as soon as we have a scheduled date from them we'll confirm to you. Apologies that the timing means it will go into the weekend.

Regards FireEngine

RowRowRow

4 posts

Wannabe Geek

#1030996 25-Apr-2014 11:14

Thanks for the quick response. :)

So that RFS connection date and the 'completed' date both sent out sms notifications - but those dates are correct, the 22nd and the 23rd is when we recieved them.

We've been told by the call center that this work could be completed over the weekend. Is that the last thing to be completed? Are there any other issues that I should expect that would delay this further?

FireEngine

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#1031082 25-Apr-2014 13:22

The technician is booked for this afternoon so that should resolve the issue.

Regards FireEngine

RowRowRow

4 posts

Wannabe Geek

#1031169 25-Apr-2014 15:22

Thanks so much for expediting the technician. He's shown us that the signal is good right up to the house. Therefore it must be something to do with the internal wiring. We're going to give our electrician a buzz now - hopefully he can solve the remaining issues.

You probably saved us at least a couple of days of waiting to solve this, really appreciate it.

coffeebaron

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#1031180 25-Apr-2014 15:52

RowRowRow: We're going to give our electrician a buzz now - hopefully he can solve the remaining issues.

Make sure he installs a master filter for you!

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FireEngine

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#1031202 25-Apr-2014 16:34

RowRowRow: Thanks so much for expediting the technician

I didn't expedite it, the tech was already scheduled for this afternoon when I checked.

Regards FireEngine

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RowRowRow

4 posts

Wannabe Geek

#1031210 25-Apr-2014 16:43

Master Filter? Better look into that.

Well, it seemed coincidental that after I put the message on the board that we got a direct call from Orcon telling us the technician was organised. XD

coffeebaron

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#1031239 25-Apr-2014 17:10

RowRowRow: Master Filter? Better look into that.

http://www.geekzone.co.nz/sbiddle/8357

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com