moving conectiom to a new house

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mrmivec69

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#144004 4-May-2014 20:37

Hi people

I have been a slingshot customer for a few years now and so far have had great service and pricing. I recently moved to a new house and phoned slingshot to have the internet and phone moved to the new house. Slingshot said cool we will have that done on Friday 2/5. On that day the internet still was not connected so I called them on Saturday for an update, they proceeded to inform me that it was booked in for 2/5 but for some reason it will not be done until the 7/5.

I am very disappointed in this as it is critical for me to have a connection for my job. I now have to pay alot of money for 3G data in the meantime. I am considering leaving slingshot after this although I am reluctant to.

so what exactly does it take (technically) to have a connection moved? Why would it take so long? And would you also be disappointed in this?

hio77

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#1036613 4-May-2014 20:47

So let me get this straight, how much notice did you give for them to organize with chorus the correct dates?

if a connection is critical to you, you should have backups in place. clearly you do, you have 3G.

yes, 3G is more expensive than a fixed line, yes it would be lovely if transfers could happen at the snap of a finger.

to have the connection moved depends on a number of things, was your phoneline also with them? did you take the phone number with you? was it POTS or VoIP. was there already an active DSL line there, that could simply be switched over, or does DSL need to be activated on line by a tech.

considering you depend on your line, for work, i would have contacted your isp a month in advance if possible, to make sure things are underway, and checked up a week before the moving out date to insure this went down as planned.

when i moved recently, called isp about 2 weeks prior, they noted everything down. called up a week before to confirm dates were set, the day we moved out VDSL was disconnected, and the next day the VDSL was activated at the new place.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Sideface

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#1036622 4-May-2014 21:19

What sort of connection did/will you have?
ADSL? VDSL? UFB?

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sbiddle

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#1036639 4-May-2014 21:42

"What does it take"

That depends entirely on your connection type - if you were on ULL for example and moving back to wholesale it means a new EUBA circuit needs to provisioned and your phone ported back to a NEAX.

How much notice did you give?