The CSR said no problem and said it can be done. I asked about Fibre and was told to switch to ADSL then to fibre as it's easier. I was actually hoping he would give me a sales pitch as I know nothing about the process - none given unfortunately, so I told him just to do ADSL, as it sounded like it would less likely to fail or get stuffed up.
He also told me our current Genius phone number may not be able to be moved to the new address, and I won't find out until the day of the move, as it depends on the technician when he visits the exchange, and he will issue us with a new number in that case.
Also years and years ago when I moved with Telecom into an area that they had to reissue our number, we were told in advance and got to choose our number (from a selection). Can't Orcon do this?
Anyway I agreed, and then he tells me there is $99 fee to move house. I thought you had a free move with Orcon, but I was incorrect - I had 1 free move within the first twelve months. If I resign for another 12 months, I get a free move. Unexpected, but my bad, and a little disappointing, as it was one of the reasons to stay with Orcon.
At this point I told the CSR not to proceed, as I want to think about it more if I'm staying with Orcon, and chatting with a robot wasn't quite as enjoyable as I thought.
So I have questions :
1. I thought Genius was a VOIP product? If so, why has it anything to do with the exchange? (granted, VOIP is not my area of speciality ). Tap a few buttons, and voila - number goes to new connection? :)
2. Now I am *presuming* there is a connection fee to get Fibre? So is this Orcon just double dipping by wanting me on ADSL first?
3. Why do I need to go on ADSL, before getting Fibre, if this is a property I have not had a connection in? Seems a bit pointless really. If I contact Telecom I'm sure they would put me in Fibre first?
4.If I go Fibre, is it all seamless behind the scenes, or will a big trench be dug up for the fibre...and who pays?
I've had disappointing Genius performance in the past, so to move to a new house and sign up for another 12 months, and find out Genius is worse, then I'm stuck.
Anyone able to answer the questions and give the fibre sales pitch I-Robot was unable to give? :)