Those of you previously on the "Unlimited Plus" package

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Those of you previously on the "Unlimited Plus" package - make sure you call Slingshot!

Item

1672 posts

Uber Geek

#145339 15-May-2014 12:19

As most of you know, the $119pm VDSL2 unlimited plus package (no P2P throttling...supposedly) now no longer exists.

Instead we have a single unlimited plan for $109 pm which also promises no traffic shaping. I called Slingshot yesterday to confirm that I would be automatically "downgraded" to this cheaper package and it turned out not to be the case - I had to request it.

Unless we hear otherwise from Slingshot re: the automatic changing of the package, I recommend you give them a holler and save yourself $10 per month.

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154 posts

Master Geek

#1045486 15-May-2014 12:22

This can also be done on slingshots website. After logging in, My internet --> Change Broadband plan

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DragonNZ

11 posts

Geek

#1045899 15-May-2014 23:09

Are you sure there is definitely no P2P throttling on the cheaper plan? Have you changed to it and had no issue?
Just don't want to change and find that it is worse than the current plan without the possibility to change back.

Item

1672 posts

Uber Geek

#1045900 15-May-2014 23:11

DragonNZ: Are you sure there is definitely no P2P throttling on the cheaper plan? Have you changed to it and had no issue?
Just don't want to change and find that it is worse than the current plan without the possibility to change back.

I was assured this was the case...and in any case the old plan technically doesn't exist now!

My plan doesn't change until next cycle so haven't been able to test yet.

alexcc

154 posts

Master Geek

#1045902 15-May-2014 23:14

freitasm posted a press release about the new Unlimited plan 10 days ago here

freitasm: Just received:

Unlimited Broadband price war heats up

Slingshot has dropped the price of its unlimited broadband plans by $10 to $89 a month for ADSL and Ultra-Fast Broadband plans.

The move undercuts new entrants to the unlimited market, Telecom and Vodafone, and reaffirms Slingshot’s dedication to leading the market.

Slingshot has been offering unlimited plans for more than two years, and the late entrance of Vodafone and Telecom highlights their slowness to respond to consumer need, says Slingshot GM Taryn Hamilton.

“Slingshot’s unlimited customers have been benefiting from data bill certainty and the freedom to do what they want online for a couple of years now so Telecom and Vodafone are a little late to the party.

“The cynic in me says the big boys have known that people want to go unlimited, but have waited until the last possible moment to introduce these plans – in the same week and at the same price mind you – as they maximise their profits in the meantime.”

Slingshot’s unlimited broadband plan is its most popular plan for new customers and an example of the company’s focus on delivering not only great prices but innovative products and services.

“Our aim is to give customers the best value unlimited broadband service in New Zealand so they can do everything they need to do online without being restricted by the amount of data they are using,” says Hamilton.

The new price also reinforces Slingshot’s standing as the best performing broadband provider in New Zealand after winning the “Most Satisfied Customers” award in a survey earlier this year by consumer ratings organisation Canstar Blue.

Slingshot received an unprecedented 5 star rating across all seven broadband categories, including value for money, speed, and overall satisfaction.

On top of its competitively priced broadband plans, Slingshot also has a range of other innovative products such as Global Mode, Rollover Data and an online storage association with MEGA which adds significant value to its customers.

Slingshot doesn’t throttle peer to peer traffic on its unlimited plan.

mattwnz

19389 posts

Uber Geek

#1045912 15-May-2014 23:20

Surprised they wouldn't automatically downgrade you to it, especially if the customer is better off in all respects. Or is the new plan different in some other way? I have found with ISPs, that often with old grandfathered plans, the old plan will differ from the new one in some of it's other features, and if not they will automatically change you to the new one.

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1672 posts

Uber Geek

#1046134 16-May-2014 10:47

mattwnz: Surprised they wouldn't automatically downgrade you to it, especially if the customer is better off in all respects. Or is the new plan different in some other way? I have found with ISPs, that often with old grandfathered plans, the old plan will differ from the new one in some of it's other features, and if not they will automatically change you to the new one.

To the best of my knowledge the new plan offers all the same benefits, and features of the retired one and is effectively identical - less $10 a month in fees.

It may well be in the coming months that Slingshot do rollout a cross-grade, but in case not it is certainly worth knowing about the new plan structure!

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#1046152 16-May-2014 11:08

Item: To the best of my knowledge the new plan offers all the same benefits, and features of the retired one and is effectively identical - less $10 a month in fees.

It may well be in the coming months that Slingshot do rollout a cross-grade, but in case not it is certainly worth knowing about the new plan structure!

You got it. The new Unlimited plan is identical in everything but price when compared to the Unlimited PLUS plan (so no p2p shaping).

I've not had any word in regards to a cross-grade but it's not a bad idea. Quentin, if you're reading, any thoughts?

Cheers,
Chris

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Item

1672 posts

Uber Geek

#1046157 16-May-2014 11:20

Slingshot:

I've not had any word in regards to a cross-grade but it's not a bad idea. Quentin, if you're reading, any thoughts?

Cheers,
Chris

Hi Chris,

As an example of good, pro-active customer engagement, I would say it is essential!

I would be pretty annoyed if a year down the line I had ended up spending $120 more than I needed to for the same service. Well worth working out a plan to roll all existing $119 Plus customers on to the new plan and letting them know.

Cheers

NZtimbo

165 posts

Master Geek

#1050062 20-May-2014 20:05

On the website it says the new plan price is for a limited time, if you change over will the plan price stay the same or go up by an amount at a later date? I'd save $5 a month changing from the 200G plan, wouldn't want to loose my role over data I've accumulated to find my price goes up in a few months...

Tim

hamish225

1391 posts

Uber Geek

ID Verified

#1050135 20-May-2014 21:37

my torrents slowed down when i changed to slingshots unlimited so they must do some kind of prioritising

*Insert big spe*dtest result here*

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#1050415 21-May-2014 12:34

NZtimbo: On the website it says the new plan price is for a limited time, if you change over will the plan price stay the same or go up by an amount at a later date? I'd save $5 a month changing from the 200G plan, wouldn't want to loose my role over data I've accumulated to find my price goes up in a few months...

Tim

Once you're on the new plan the price will stay the same for you unless you move house or need to be re-provisioned for some reason.

hamish225: my torrents slowed down when i changed to slingshots unlimited so they must do some kind of prioritising

Still trying to find out if there's any new qos on that plan for you Hamish.

Cheers,
Chris

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

KiwiT

53 posts

Master Geek

#1050565 21-May-2014 17:12

Slingshot:
NZtimbo: On the website it says the new plan price is for a limited time, if you change over will the plan price stay the same or go up by an amount at a later date? I'd save $5 a month changing from the 200G plan, wouldn't want to loose my role over data I've accumulated to find my price goes up in a few months...

Tim

Once you're on the new plan the price will stay the same for you unless you move house or need to be re-provisioned for some reason.

hamish225: my torrents slowed down when i changed to slingshots unlimited so they must do some kind of prioritising

Still trying to find out if there's any new qos on that plan for you Hamish.

Cheers,
Chris

Mine slowed too. Also getting a lot of tracker errors: unable to connect. sometimes only 2/6 will connect. seems like slingshot has blocked them on this plan.

Also a quote from a PM conversation I have
Also the other topic has a similar conversation - http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=144021

There "May" be speed differences between Capped plans and Unlimited plans depending on the protocol you are using.
Slingshot apply prioritization polices that may slow down unattended traffic types such as p2p to allow though attended traffic types such as YouTube/web browsing etc.

Some days traffic prioritization is not needed and should allow all traffic types though as fast as it can be delivered.

Item

1672 posts

Uber Geek

#1050574 21-May-2014 17:28

Slingshot:
Still trying to find out if there's any new qos on that plan for you Hamish.

Cheers,
Chris

Indeed - I would really like to have it clarified myself!

If there is to be any QOS/Shaping on the new unlimited $109 plan, then I would prefer to stay on my current $119...even though that no longer seems to be available?

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#1050932 22-May-2014 11:08

Hey guys,

So there is traffic prioritisation on the unlimited plan (even the old Plus plan) which can cause some slowing down for unattended browsing during busy times. Note this isn't throttling where the max speed of any particular type of traffic would be limited, instead it's a tweaking of, well, the priority of the type of traffic to make sure that people who are doing things that need an immediate response still get the best possible performance. Hope this helps!

Cheers,
Chris

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

allio

864 posts

Ultimate Geek

#1050952 22-May-2014 11:30

I'm currently on unlimited Naked DSL for $90, with no contract term left on my account. It looks like I can get unlimited DSL plus a homeline for $89, but I would be required to sign up to a new 18 month contract. Is that correct?

Additional question: the Slingshot website says I can get VDSL, but I'm doubtful (patched direct to the exchange, not a cabinet, and attenuation of 24ish db). Is it possible for Slingshot to do a more rigorous test on my line from their end?

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