Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Mar1

93 posts

Master Geek


#147219 12-Jun-2014 18:52
Send private message

Hi there,

since getting VDSL and the compulsory new router, I can no longer connect to the Airport Base Station that previously worked just fine with our ADSL router. I took screen grabs of all the previous settings but VDSL is apparently a slightly different kettle of fish, so they are really of no help to an IT-technologically challenged person like me.

I'm thinking it could be a matter of some setting being wrong on the router, or some configuration or permission missing, but I wouldn't even know what to try without messing up the settings that currently work just fine for internet browsing on all devices. It seems to be the local network that's somehow broken or incapacitated. Has anyone else gone through the same thing?

I tried calling Slingshot but since the internet is working, they had no advice to offer except to read the manual. The problem is the manual has ALL the settings options listed there and says you can choose 'this' or 'this' or 'this'. Some of it is different that our current settings too, which I understand since the router is good for many different setups. I just don't know what's the right setup for us, or what I can change and what I should leave untouched.

The router is unbranded but the admin interface says 'Energy Imports'. It's a VDSL2/ADSL2+ Wifi Modem Router, product number VB104W. 

Thanks!

Create new topic
RunningMan
8961 posts

Uber Geek


  #1064366 12-Jun-2014 19:50
Send private message

Can you explain a bit more what it is you are trying to do? Are you using the airport for WiFi, but connected to your new modem?



Mar1

93 posts

Master Geek


#1064384 12-Jun-2014 20:04
Send private message

"Can you explain a bit more what it is you are trying to do? Are you using the airport for WiFi, but connected to your new modem?"

I'm trying to stream music from my laptop iTunes with it, it is connected to to my AV system with a cable (headphone plug at Base Station end and RCA at AV end. The light is green in the Base Station indicating that is connected to the wireless network, but it just isn't recognised by iTunes or my laptop's Airport Utility anymore. This started happening after the router change. Also, I lost access to my wireless printer, but I managed to reconfigure it in system preferences and can now print to it, but I cannot scan with it anymore. It is not recognising my laptop which IS in the same network, meaning I'm not able to for example send a scan to it anymore. Does that help? Thanks for your support!

 

Edited: I've got Macbook Pro Retina 15" running OS X 10.8.5

RunningMan
8961 posts

Uber Geek


  #1064388 12-Jun-2014 20:11
Send private message

Yep, that makes far more sense!

If you're using it for music, I'm picking the airport is an Airport Express - there's 3 models, do you know the model number of the one you have, as they each work slightly differently?

Also, if the AE is connected via WiFi to your new modem, if you turn that new modem off, does the AE light turn orange? That should confirm that it is connecting to the correct wireless network.




Mar1

93 posts

Master Geek


  #1064404 12-Jun-2014 20:32
Send private message

RunningMan: Yep, that makes far more sense!

If you're using it for music, I'm picking the airport is an Airport Express - there's 3 models, do you know the model number of the one you have, as they each work slightly differently?

Also, if the AE is connected via WiFi to your new modem, if you turn that new modem off, does the AE light turn orange? That should confirm that it is connecting to the correct wireless network.



I'm pretty it is Airport Express 802.11n (1st Gen), the so called 'old' one. I know in system prefs > network > advanced there is a tab called '802.1X' but all info is empty. Maybe it is supposed to be empty, or maybe there should be something there?

We were told not to turn off the modem in 2 weeks from installation date, it's only been a week. So I guess I shouldn't do that, or does it matter? Thanks again!

Mar1

93 posts

Master Geek


  #1064407 12-Jun-2014 20:36
Send private message

Mar1: I'm pretty it is Airport Express 802.11n (1st Gen), the so called 'old' one. I know in system prefs > network > advanced there is a tab called '802.1X' but all info is empty. Maybe it is supposed to be empty, or maybe there should be something there?

We were told not to turn off the modem in 2 weeks from installation date, it's only been a week. So I guess I shouldn't do that, or does it matter? Thanks again!


But then again, never had a problem before.

RunningMan
8961 posts

Uber Geek


  #1064433 12-Jun-2014 21:05
Send private message

The first thing to confirm is if the AE is connecting to your new WiFi network properly.

Can you log in to the modem, have a look at the status page, and see if it lists wireless clients somewhere - if so, is the AE showing in that list?

If it is, can you check DHCP clients, and see if it shows there - that should confirm that it's got an IP address in the right range.

Mar1

93 posts

Master Geek


  #1064438 12-Jun-2014 21:14
Send private message

RunningMan: The first thing to confirm is if the AE is connecting to your new WiFi network properly.

Can you log in to the modem, have a look at the status page, and see if it lists wireless clients somewhere - if so, is the AE showing in that list?

If it is, can you check DHCP clients, and see if it shows there - that should confirm that it's got an IP address in the right range.


It shows up in my DHCP list, as is my printer, so it is connected for sure. That's what's most baffling about this. Maybe something needs to change on my computer then, and not the modem? I just this all very confusing, haha!

Gosh, words keep dropping out from my posts, sorry! I blame the router...

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.