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81 posts

Master Geek
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Topic # 147219 12-Jun-2014 18:52
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Hi there,

since getting VDSL and the compulsory new router, I can no longer connect to the Airport Base Station that previously worked just fine with our ADSL router. I took screen grabs of all the previous settings but VDSL is apparently a slightly different kettle of fish, so they are really of no help to an IT-technologically challenged person like me.

I'm thinking it could be a matter of some setting being wrong on the router, or some configuration or permission missing, but I wouldn't even know what to try without messing up the settings that currently work just fine for internet browsing on all devices. It seems to be the local network that's somehow broken or incapacitated. Has anyone else gone through the same thing?

I tried calling Slingshot but since the internet is working, they had no advice to offer except to read the manual. The problem is the manual has ALL the settings options listed there and says you can choose 'this' or 'this' or 'this'. Some of it is different that our current settings too, which I understand since the router is good for many different setups. I just don't know what's the right setup for us, or what I can change and what I should leave untouched.

The router is unbranded but the admin interface says 'Energy Imports'. It's a VDSL2/ADSL2+ Wifi Modem Router, product number VB104W. 

Thanks!

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4437 posts

Uber Geek
+1 received by user: 1260


  Reply # 1064366 12-Jun-2014 19:50
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Can you explain a bit more what it is you are trying to do? Are you using the airport for WiFi, but connected to your new modem?



81 posts

Master Geek
+1 received by user: 1


Reply # 1064384 12-Jun-2014 20:04
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"Can you explain a bit more what it is you are trying to do? Are you using the airport for WiFi, but connected to your new modem?"

I'm trying to stream music from my laptop iTunes with it, it is connected to to my AV system with a cable (headphone plug at Base Station end and RCA at AV end. The light is green in the Base Station indicating that is connected to the wireless network, but it just isn't recognised by iTunes or my laptop's Airport Utility anymore. This started happening after the router change. Also, I lost access to my wireless printer, but I managed to reconfigure it in system preferences and can now print to it, but I cannot scan with it anymore. It is not recognising my laptop which IS in the same network, meaning I'm not able to for example send a scan to it anymore. Does that help? Thanks for your support!

 

Edited: I've got Macbook Pro Retina 15" running OS X 10.8.5

 
 
 
 


4437 posts

Uber Geek
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  Reply # 1064388 12-Jun-2014 20:11
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Yep, that makes far more sense!

If you're using it for music, I'm picking the airport is an Airport Express - there's 3 models, do you know the model number of the one you have, as they each work slightly differently?

Also, if the AE is connected via WiFi to your new modem, if you turn that new modem off, does the AE light turn orange? That should confirm that it is connecting to the correct wireless network.




81 posts

Master Geek
+1 received by user: 1


  Reply # 1064404 12-Jun-2014 20:32
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RunningMan: Yep, that makes far more sense!

If you're using it for music, I'm picking the airport is an Airport Express - there's 3 models, do you know the model number of the one you have, as they each work slightly differently?

Also, if the AE is connected via WiFi to your new modem, if you turn that new modem off, does the AE light turn orange? That should confirm that it is connecting to the correct wireless network.



I'm pretty it is Airport Express 802.11n (1st Gen), the so called 'old' one. I know in system prefs > network > advanced there is a tab called '802.1X' but all info is empty. Maybe it is supposed to be empty, or maybe there should be something there?

We were told not to turn off the modem in 2 weeks from installation date, it's only been a week. So I guess I shouldn't do that, or does it matter? Thanks again!



81 posts

Master Geek
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  Reply # 1064407 12-Jun-2014 20:36
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Mar1: I'm pretty it is Airport Express 802.11n (1st Gen), the so called 'old' one. I know in system prefs > network > advanced there is a tab called '802.1X' but all info is empty. Maybe it is supposed to be empty, or maybe there should be something there?

We were told not to turn off the modem in 2 weeks from installation date, it's only been a week. So I guess I shouldn't do that, or does it matter? Thanks again!


But then again, never had a problem before.

4437 posts

Uber Geek
+1 received by user: 1260


  Reply # 1064433 12-Jun-2014 21:05
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The first thing to confirm is if the AE is connecting to your new WiFi network properly.

Can you log in to the modem, have a look at the status page, and see if it lists wireless clients somewhere - if so, is the AE showing in that list?

If it is, can you check DHCP clients, and see if it shows there - that should confirm that it's got an IP address in the right range.



81 posts

Master Geek
+1 received by user: 1


  Reply # 1064438 12-Jun-2014 21:14
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RunningMan: The first thing to confirm is if the AE is connecting to your new WiFi network properly.

Can you log in to the modem, have a look at the status page, and see if it lists wireless clients somewhere - if so, is the AE showing in that list?

If it is, can you check DHCP clients, and see if it shows there - that should confirm that it's got an IP address in the right range.


It shows up in my DHCP list, as is my printer, so it is connected for sure. That's what's most baffling about this. Maybe something needs to change on my computer then, and not the modem? I just this all very confusing, haha!

Gosh, words keep dropping out from my posts, sorry! I blame the router...

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