Cannot send email from another ISP

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Cannot send email from another ISP

DamageInc

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#150039 9-Jul-2014 14:42

Hello,
Am away staying with relatives and having trouble sending email, receiving is ok. They are with Vodafone.
Please help, do i need to change settings somewhere?

Thanks in advance
J

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networkn

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#1085757 9-Jul-2014 14:46

Your outbound SMTP settings will be the issue. Are you getting relay denied?

DamageInc

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#1085764 9-Jul-2014 14:48

Yes correct

Server error: '554 5.7.1 Relaying denied'

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networkn

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#1085766 9-Jul-2014 14:50

DamageInc: Yes correct

Server error: '554 5.7.1 Relaying denied'

You would either need to change your smtp settings to the authenticated settings for your original ISP or change it to smtp.vodafone.co.nz on port25 if my memory serves me correctly.

DamageInc

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#1085769 9-Jul-2014 14:53

Thank you so much that was it the smtp settings, changed to Vodafone and the email sent straight away.
Thanks again.

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networkn

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#1085793 9-Jul-2014 15:17

DamageInc: Thank you so much that was it the smtp settings, changed to Vodafone and the email sent straight away.
Thanks again.

My Pleasure. Don't forget to change them back to whatever they were before, when you return home. You should find out from your ISP if they offer an authenticated email offering as this means you wouldn't need to change these settings when you move around.

Hopefully you kept a record of what you removed before you changed them :)

DamageInc

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#1085862 9-Jul-2014 16:48

You should find out from your ISP if they offer an authenticated email offering as this means you wouldn't need to change these settings when you move around.

Will do thanks again.

So Slingshot could you help with the above please?

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FireEngine

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#1088221 13-Jul-2014 19:40

Follow the instructions for your mail client software

Slingshot Email Help

and make sure you enter the username and password details on the outgoing server settings.

Regards FireEngine