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385 posts

Ultimate Geek
+1 received by user: 31

Topic # 150584 27-Jul-2014 19:15
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So we got fibre installed last week and because there was communication issues between Chorus and SS (our plan was late getting switched over), Chorus didn't cut our copper line and finish hooking up the house jacks to where ever they get connected to in order to let us keep using phones/internet until the plan got switched. 

So as the Chorus man was leaving he said you won't be able to use phones in the normal phone jacks until they come back and finish but he did say we could plan the phone directly into ??? and use it that way for the meantime.

So my question is, where exactly do I plug it into in order to get it working in the meantime? I've tried plugging it in many different ways and I either just get nothing (echoy sounds) or some sort of disconnect/engaged beeping tone. Also is there anything I need to set up/change in the router settings to get it working?

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1237 posts

Uber Geek
+1 received by user: 58

  Reply # 1096735 27-Jul-2014 20:05
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You plug it into one of the FXS ports - FXS1 probably makes most sense. That will give you an engaged (or similar) tone if it's not configured / connected, and you may have to call Slingshot to get it set up: the booklet suggests that it should be ready a few days after the install, but I had to call up because mine wasn't configured after a week.

(It still doesn't work properly with their router: I get an engaged-like tone once my phone finishes dialing, which is supposedly because I'm using a Panasonic phone....)

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806 posts

Ultimate Geek
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  Reply # 1096793 27-Jul-2014 21:44
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Sounds like they havent cut your Phone line over yet - you will have to ring slingshot to follow this up.




As well as this, your original install request (BZ Service Order type) will more than likely have been closed off now - even without the jackpoints cutover as slingshot couldnt forefull their side of the voice conversion at the time of install - so inorder to have this done, when they finaly cut over your line, they may have to raise another service request (B7 Service order type) with chorus to have a tech/techs come back to cut them over.



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