Orcon Genius White VoIP Not Registering

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Genius White VoIP Not Registering

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#150684 30-Jul-2014 16:15

Hi,

I currently am using the Orcon Geinus White (NetComm NF4V) and VoIP for my internet and voice. We are using the Orcon VoIP service, but currently there is no dialtone and the SIP client is not registering. Why would this be happening?

Thanks

Home ADSL: School:

FlameBeard

344 posts

Ultimate Geek
+1 received by user: 59

Trusted

#1098707 30-Jul-2014 16:46

PM me your account number please :)

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#1098717 30-Jul-2014 17:01

FlameBeard: PM me your account number please :)

Sent.

Home ADSL: School:

FlameBeard

344 posts

Ultimate Geek
+1 received by user: 59

Trusted

#1098719 30-Jul-2014 17:11

Sweet will get to it when Im home :)

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#1099389 31-Jul-2014 15:27

Any update?

Home ADSL: School:

FlameBeard

344 posts

Ultimate Geek
+1 received by user: 59

Trusted

#1099428 31-Jul-2014 16:05

Yes sorry, the update is that you're indeed registered, however the errors you're getting from outbound calls are rather curious. I'm in the process of raising a job now for our voice team to have a look into for you now. I will then PM you the ticket number.

FlameBeard

344 posts

Ultimate Geek
+1 received by user: 59

Trusted

#1099447 31-Jul-2014 16:38

Right, if I was to say the word Linphone to you, what springs to mind?
In short, the phone number is registered, however the device registering it, is not our router. Which is what is causing issues here. Are you able to remove that device and try with ours?

Dyson

Shop now for Dyson appliances (affiliate link).

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#1099593 31-Jul-2014 19:33

FlameBeard: Right, if I was to say the word Linphone to you, what springs to mind?
In short, the phone number is registered, however the device registering it, is not our router. Which is what is causing issues here. Are you able to remove that device and try with ours?

Oops, lol :3 Yes, it is working now, thanks for your time. Also, the problems were occurring before I logged in with Linphone. I only got it to test if it was a problem with he router.

Home ADSL: School:

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