Plan changes partway through month

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Plan changes partway through month

MadEngineer

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#150882 6-Aug-2014 16:47

Is it not possible to change a data plan partway through the month? Usually you'd get charged the balance of the month remaining and immediately go on the new plan such is the case with Vodafone at least - for example they'd charge 10/30 days of your old plan and 20/30 days on the new.

Case # 11863808 if someone could help.

You're not on Atlantis anymore, Duncan Idaho.

lasc

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#1103591 6-Aug-2014 19:44

Normally you will be offered to upgrade your data part of a plan straight away.

FireEngine

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#1103650 6-Aug-2014 21:00

I'm afraid our data accounting systems don't allow it at this time - I'd happily work around that if you were going to Unlimited but I can't resolve a mid-month capped plan change I'm afraid.

I will PM you an idea though...

We can do speed upgrades at any time :-)

Regards FireEngine

MadEngineer

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#1106055 10-Aug-2014 21:08

as always, fireengine sorted this out :)

cheers

You're not on Atlantis anymore, Duncan Idaho.

FireEngine

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#1106057 10-Aug-2014 21:09

MadEngineer: as always, fireengine sorted this out :)

cheers

Aw shucks....<blush>

Regards FireEngine

bigrevs27

36 posts

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#1117534 28-Aug-2014 20:57

I ditto this question. I am stuck with a month delay to upgrade to new 100/20 plan due to billing cycle and im already aware of mr firengines super human abilities :)

bigrevs27

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#1117535 28-Aug-2014 20:57

I ditto this question. I am stuck with a month delay to upgrade to new 100/20 plan due to billing cycle and im already aware of mr firengines super human abilities :)

MadEngineer

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#1137595 25-Sep-2014 15:42

Fireengine can you check if I'm on the best plan setup? Currently paying the base plan plus a data add on. Also at the moment I don't quite need a data pack of that size if there are options slightly less :)

You're not on Atlantis anymore, Duncan Idaho.

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FireEngine

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#1137608 25-Sep-2014 16:03

MadEngineer: Fireengine can you check if I'm on the best plan setup? Currently paying the base plan plus a data add on. Also at the moment I don't quite need a data pack of that size if there are options slightly less :)

Sorry no, that is a Sales conversation for which you need to talk to Sales or the Contact Centre and possibly be read the terms etc to make sure you are signed up correctly to any term/contract commitments and the new plan features are fully explained.

Regards FireEngine

MadEngineer

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#1137734 25-Sep-2014 18:47

Ok, ta

You're not on Atlantis anymore, Duncan Idaho.