I recently moved into a new house on the outskirts of Hamilton. The only option available is ADSL1. The house is about 500m away from the cabinet. The house is brand new and I had the wiring done professionally. The performance is extremely inconsistent and mostly poor. Downloading and surfing are generally fine but it is extremely frustrating to try and stream or game. There are periods when I can stream/game fine but others where it is impossible and I seem to have huge packet loss on the first and second hops.

I have tried 3 different modems and am currently using an ASUS DSL-N66U which is connected directly to my PC. We aren't using a phone line (Naked DSL) and haven't installed an alarm yet.

I was initially with Telecom and after logging a number of faults they advised me there was nothing wrong and nothing that could be done. I switched to Orcon and things were fine for a few weeks then degenerated. I logged a fault with them and ultimately was advised that the performance I was getting was as good as could be expected from my cabinet.

A trace taken at 10.30am today which is fairly normal:

Tracing route to www.orcon.net.nz [60.234.4.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * 13 ms 20 ms buba.bng1.nct.orcon.net.nz [60.234.8.3]
3 * * 13 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 * 14 ms 14 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
5 14 ms 13 ms 13 ms 60.234.4.77

Does anyone have any suggestions as to how I can improve the performance or I am stuck like this?