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Ultimate Geek
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Vocus

Topic # 151990 12-Sep-2014 13:01
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Hi all,
We are embarking on a piece of work to revamp My Account and all our self-service tools.
We want to make it amazingly easy to use, really handy - and for it to work across a range of devices.
If there's anything you'd like to see built in there - please sing out. You know best what you'd like to see and what would be most helpful for you.
So far we are looking at:
- order tracking
- plan changes
- fault logging/ troubleshooting
- managing payments
- data usage / calling details
- pushed network status to people affected by an issue
And a bunch of other things.
Thanks all! Any feedback would be awesome.




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


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'That VDSL Cat'
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  Reply # 1127174 12-Sep-2014 13:05
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Would love to hear in the coming months how well the Fault logging/troubleshooting features works out.

a few effective self service tools could be pretty handy!




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Ultimate Geek
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  Reply # 1127226 12-Sep-2014 13:57
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Here is a potential list:

-Plan comparison tool
-Interleaving on / off
-Port reset request (saves having to call the front line support)  - handy for VDSL lines that need to re-run DLM
-Option for marketing email on / off for new plans etc



Troubleshooting tools:
-Request for line stability test.
-Request for line optimisation check (for ADSL2+ lines where the profile may be adjusted on the DSLAM).
-Speedtest (Auck, Sydney, LA)
-Global mode test (check if Slingshot server can access a couple of popular overseas services to isolate if issue is local or network wide).



Potential ideas there to expedite the troubleshooting process without having to ring the helpdesk to get a job put in.



EDIT:
-The existing list proposed sounds really good btw!







NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

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  Reply # 1127283 12-Sep-2014 15:14
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Off the top of my head, there are a couple of things that need fixing: remaining iTalk/buddy minutes (they show as 0 regardless of the actual number remaining) and cache opt-out on UFB, plus some dead/broken/obsolete links, eg: Igloo bundle link, data counter on unlimited plans, forum link.




rm *


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Uber Geek
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  Reply # 1127288 12-Sep-2014 15:24
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Please add, or make easier to find if they're there...

Visibill:

Previous payments
Description in account credits
If credit applied update visibil to reflect amount owing

My Account:

Change internet plan fibre (with speed option also available)
One time credit card payment

Cheers

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Uber Geek
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  Reply # 1127917 13-Sep-2014 16:00
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it would be nice if you guys had more hardware we could buy from you, maybe you could set up a wee online store separate from 'my account' but integrated if we wanted to pay for it with a contract period. 





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  Reply # 1127924 13-Sep-2014 16:09
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Slingshot should definitely allow folks to buy a modem with great parental controls (eg easy time restrictions, easy website blocking (including https sites like Facebook), easy bandwidth management (eg setting a data cap for a user per month))

There may be a retort to this eg 'be a better parent' but disabling the internet in the evening means arguments are avoided, and you don't need to spend time over your childs shoulder asking them to get off.

It will also mean people in flats don't need to worry about someone hogging all the bandwidth/data.

Website blocking is awesome for when you want your kids to be on the internet for homework, not fluffing about YouTube or Facebook.





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Ultimate Geek
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Vocus

  Reply # 1128863 15-Sep-2014 10:47
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Thanks guys - some awesome suggestions here - keep 'em coming :)




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


646 posts

Ultimate Geek
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  Reply # 1131402 18-Sep-2014 13:33
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hamish225: it would be nice if you guys had more hardware we could buy from you, maybe you could set up a wee online store separate from 'my account' but integrated if we wanted to pay for it with a contract period. 



 ^ This.


Need options for higher performance routers that Slingshot will actively be able to support.
Maybe even subsidized by taking on longer contracts.
Maybe slow payment incorporated into montly bills too (for those that want it).


Asus DSL N66U and RT AC models would be great. They seems to have rave reviews.


Snap for example have powerful routers offered (fritz) and it provides better performance and stability.
The current UFB / VDSL routers are a bit unreliable.




NZ / AU Battlefield 4 Gaming Community
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Slingshot

  Reply # 1131433 18-Sep-2014 13:58
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hamish225: it would be nice if you guys had more hardware we could buy from you, maybe you could set up a wee online store separate from 'my account' but integrated if we wanted to pay for it with a contract period. 



Good idea - and something we've been looking at for a while.  We currently have some devices going through network testing; and we're looking at providing a high performance option in the first quarter next year.  We'll keep you posted!

Cheers
W


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  Reply # 1131439 18-Sep-2014 14:06
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waynea:
hamish225: it would be nice if you guys had more hardware we could buy from you, maybe you could set up a wee online store separate from 'my account' but integrated if we wanted to pay for it with a contract period. 



Good idea - and something we've been looking at for a while.  We currently have some devices going through network testing; and we're looking at providing a high performance option in the first quarter next year.  We'll keep you posted!

Cheers
W



please say its replacing the current vdsl modem slingshot do!




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Slingshot

  Reply # 1131440 18-Sep-2014 14:07
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you may very well think that; but I couldn't possibly comment.


(yet).

'That VDSL Cat'
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  Reply # 1131442 18-Sep-2014 14:09
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waynea: you may very well think that; but I couldn't possibly comment.


(yet).


i was somewhat expecting that to be pushing it a tad, good to know the thought has passed though ;)




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Ultimate Geek
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  Reply # 1131483 18-Sep-2014 14:54
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Well not looking at leaving Slingshot, but I would be happy to purchase more powerful routers from Slingshots online store if it had one (and also if the price was competitive - RRP just chases me away and I run to price spy).

Talking with others also on Slingshots VDSL and UFB services, the current router offering causes them grief as well.



Really hoping for Slingshot to be a reseller of Fritz or Asus routers.  (Fingers crossed)




NZ / AU Battlefield 4 Gaming Community
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'That VDSL Cat'
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  Reply # 1131486 18-Sep-2014 14:56
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NZCrusader: Well not looking at leaving Slingshot, but I would be happy to purchase more powerful routers from Slingshots online store if it had one (and also if the price was competitive - RRP just chases me away and I run to price spy).

Talking with others also on Slingshots VDSL and UFB services, the current router offering causes them grief as well.



Really hoping for Slingshot to be a reseller of Fritz or Asus routers.  (Fingers crossed)


fritzboxes can be solid devices with the right config, ild say the asus would be more suited to slingshots targeted market (imo anyway.)




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Wannabe Geek


  Reply # 1131729 18-Sep-2014 19:29
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hio77:
waynea: you may very well think that; but I couldn't possibly comment.


(yet).


i was somewhat expecting that to be pushing it a tad, good to know the thought has passed though ;)




I think I would push it personally, I'm on my number 2 energy imports machine of wonder(you may detect sarcasm) the techie tonight gave me 1 month free contract and was about to give me a third modem but Slingshot have a 2 modem only policy. 

Thinking that if they cant supply a reliable modem and believe me I have been oh so patient then they will not hold me to my contract. lol

If I don't want to bridge is the Asus the best mainstream option out there??

And given i need a land line where do I go for supplier??

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