Important changes to your Orcon email service ??

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old3eyes

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#152110 16-Sep-2014 12:37

Hi Orcon,

Is this email for real or a phishing expedition that we got yesterday.??

TIA

Regards,

Old3eyes

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#1129869 16-Sep-2014 13:00

Got it as well... appears legit - however, giving customers 12-24hrs notice sucks.

XPD / Gavin

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FireEngine

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#1129899 16-Sep-2014 13:22

Here is an extract from the legit email:

"Hi there,

Here at Orcon we’re constantly striving to improve the products and services that we offer our customers. The most recent is an update to the spam filtering that we use on our residential email service.

We can see that you still actively use your Orcon email service, so we wanted to let you know that from Tuesday 16th September 2014 we will be establishing “spam quarantine” as a default on all Orcon email services.

....

Should you have any questions then please give our helpdesk a call on 0800 13 14 15, they would be happy to assist.

Regards,

The Team @ Orcon."

So yes the setting is being changed tomorrow, the issue here is if we gave 30 days notice then the timeliness link between the comms and the action would be lost leading to greater confusion and queries. It is only the default behaviour that is being changed (from "Tag as spam but deliver to inbox" to "Move to Quarantine folder"), nothing fundamental to the email flow.

Many customers have already changed their setting to Quarantine since we launched the new Anti-Spam platform (the setting obviously won't be changed for them), any customer who prefers Tag as their setting can easily change it back if and when required.

HTH

Regards FireEngine

Lias

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#1129956 16-Sep-2014 14:33

Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

xpd

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#1130018 16-Sep-2014 15:21

Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?

I'm no longer a customer but got it.... but I'd say it'll be a global change for all Orcon accounts.

XPD / Gavin

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FireEngine

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#1130042 16-Sep-2014 16:02

Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?

I'm told it went to all active email accounts without regard to paying status, PM me your account and I'll gladly check.

Regards FireEngine

old3eyes

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#1130044 16-Sep-2014 16:04

I would have thought in this day and age with the media and the like screaming "Phishing, don't click on any links that take you to a login page" I would have thought that Orcon a well know ISP would not have put in a link that takes you to a login page and asks for your login and password in an email. A better track would have been to ask people to go to Orcon, login into "My Orcon" got to "Email Settings" then "Configure Spam Settings" My M-in-Law rang up in a panic last nite over this , my wife also queried it..

Regards,

Old3eyes

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FireEngine

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#1130048 16-Sep-2014 16:14

old3eyes: I would have thought in this day and age with the media and the like screaming "Phishing, don't click on any links that take you to a login page" I would have thought that Orcon a well know ISP would not have put in a link that takes you to a login page and asks for your login and password in an email. A better track would have been to ask people to go to Orcon, login into "My Orcon" got to "Email Settings" then "Configure Spam Settings" My M-in-Law rang up in a panic last nite over this , my wife also queried it..

Thanks for the feedback, I'll pass it onto the team that issued the email.

Regards FireEngine

Bee

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#1130053 16-Sep-2014 16:22

I also dont recall seeing this email but I have already switched my quarantine settings and loving it.

Thanks Orcon! :)

Doing your best is much more important than being the best.

Lias

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#1130094 16-Sep-2014 17:13

xpd:
Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?

I'm no longer a customer but got it.... but I'd say it'll be a global change for all Orcon accounts.

Wierd, I double checked and I didn't get it.. have PM'd FireEngine

FireEngine

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#1130102 16-Sep-2014 17:30

Checked with the team, they sent the email to any Orcon email account that had been accessed in the last 12months, the logic being if anyone hadn't then they probably weren't interested in spam settings for it.

They have taken on board to comments re the email content links etc and apologize for any worry or confusion caused.

Regards FireEngine

WrEK

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#1130105 16-Sep-2014 17:38

I got mine on my contact email on that account, not the Orcon email addy, so make sure you check your contact email address

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FireEngine

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#1130109 16-Sep-2014 17:41

Lias: Wierd, I double checked and I didn't get it.. have PM'd FireEngine

Hmmm - passed this one to the team. Again though, this is simply changing the default spam setting to place spam in quarantine, nothing more dangerous.

Regards FireEngine

Lias

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#1130111 16-Sep-2014 17:48

WrEK: I got mine on my contact email on that account, not the Orcon email addy, so make sure you check your contact email address

Well that would explain why I didn't get it, if some ancient email address is still somehow attached to the account info my email account.

*edit* nope I just logged into orcon other than webmail for the first time in err 10+ years, and the email account showas as my gmail, which is still active and didn't get the email there either.

Lias

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#1130125 16-Sep-2014 17:53

FireEngine: Checked with the team, they sent the email to any Orcon email account that had been accessed in the last 12months, the logic being if anyone hadn't then they probably weren't interested in spam settings for it.

They have taken on board to comments re the email content links etc and apologize for any worry or confusion caused.

Just for arguments sake.. I check that account via pop/imap/webmail on a regular basis, but I hadn't actually logged into the "My Orcont" part of the website for something in the region of 10 years.

They did do this based on the activity of the EMAIL account, not logging into the My Orcon account right.. right? :-P

FireEngine

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#1130131 16-Sep-2014 17:56

Lias: They did do this based on the activity of the EMAIL account, not logging into the My Orcon account right.. right? :-P

Yep, we track imap, pop, basic and advanced webmail access separately and should have taken the most recent timestamp on any method.

Regards FireEngine

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