Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


HelloMalinga

5 posts

Wannabe Geek


#152142 17-Sep-2014 14:56
Send private message


We're all uni students in a flat on Rolleston Street in Mount Cook, Wellington, right across the road from Massey. Don't know if this is relevant but our address is a bit weird in the fact that it was originally a single 2 storey house that the owner has split each floor into a separate dwelling but we still all share internet. 

I got in touch with Slingshot to upgrade our flat to Fibre as we're currently on ADSL with them, go through the agreement details and get told to wait for a call from Chorus to arrange an inspection time.

About a week or so later I get a call from Slingshot telling me that fibre isn't available at our location and they don't have any other details to expand on why thats the case. I call Chorus to double check and they tell me that no, we are indeed able to get fibre and to tell Slingshot this and just go through the process again.
We signup again and they tell us not to worry, our address looks fine on their end

I just got a text from them telling me to call their helpline where the call rep had no idea what was happening and just told us we had a note on our file saying we aren't able get fibre. They weren't very helpful and didn't want to look into it further.
We seem to just be going round in circles.

Is this just Slingshot being unable to provide the service or is it some sort misscommunication and how do we sort this? 

Any advice on where to go from here would be great thanks

Create new topic
Slingshot
1004 posts

Uber Geek

Trusted
Slingshot

  #1130739 17-Sep-2014 14:58
Send private message

Hey OP

I've got a rough idea of what might have gone wrong there. Are you able to flick me a message with your account number and I'll help clear this up.

Cheers,
Chris






HelloMalinga

5 posts

Wannabe Geek


  #1130751 17-Sep-2014 15:09
Send private message

Thanks, i've PM'd you

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.