Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5 posts

Wannabe Geek


Topic # 152142 17-Sep-2014 14:56
Send private message


We're all uni students in a flat on Rolleston Street in Mount Cook, Wellington, right across the road from Massey. Don't know if this is relevant but our address is a bit weird in the fact that it was originally a single 2 storey house that the owner has split each floor into a separate dwelling but we still all share internet. 

I got in touch with Slingshot to upgrade our flat to Fibre as we're currently on ADSL with them, go through the agreement details and get told to wait for a call from Chorus to arrange an inspection time.

About a week or so later I get a call from Slingshot telling me that fibre isn't available at our location and they don't have any other details to expand on why thats the case. I call Chorus to double check and they tell me that no, we are indeed able to get fibre and to tell Slingshot this and just go through the process again.
We signup again and they tell us not to worry, our address looks fine on their end

I just got a text from them telling me to call their helpline where the call rep had no idea what was happening and just told us we had a note on our file saying we aren't able get fibre. They weren't very helpful and didn't want to look into it further.
We seem to just be going round in circles.

Is this just Slingshot being unable to provide the service or is it some sort misscommunication and how do we sort this? 

Any advice on where to go from here would be great thanks

Create new topic
992 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 1130739 17-Sep-2014 14:58
Send private message

Hey OP

I've got a rough idea of what might have gone wrong there. Are you able to flick me a message with your account number and I'll help clear this up.

Cheers,
Chris






5 posts

Wannabe Geek


  Reply # 1130751 17-Sep-2014 15:09
Send private message

Thanks, i've PM'd you

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.