Time required for fibre speed change?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Time required for fibre speed change?

haywardb

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#152307 23-Sep-2014 11:10

Arranged to go from 30/10 Unlimited to the new plan of 100/20 Unlimited. I got the text from Orcon yesterday just after lunch saying switch has been completed. I am guessing that it means they have passed the request onto Chorus.

What I am wondering is what is the average time for the change to take place? I am in Dunedin and have done a ONT & Modem reboot in case it was required.

FireEngine

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#1134476 23-Sep-2014 12:05

No, "completed" means "completed" - run a speed test and see what you get, we are showing you configured at 100/20.

Regards FireEngine

haywardb

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#1134515 23-Sep-2014 12:55

Using speedtest.orcon.net.nz I am averaging 27/8.5Mbps speeds which is what I am use to seeing. Have done a restart on everything and unplugged everything apart from my main computer and reran the test. Got similar speed result.

FireEngine

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#1134521 23-Sep-2014 13:14

So looks like Chorus have told us they have completed the speed upgrade but reality looks different, our team are raising it with them as a provisioning error now....

Regards FireEngine

haywardb

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#1134524 23-Sep-2014 13:17

Thank you for that. I will retest later on today and see what happens.

michaelmurfy

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#1134563 23-Sep-2014 13:51

Please make sure you're running the Speedtest over Ethernet and not WiFi.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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haywardb

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#1134575 23-Sep-2014 14:12

I always run tests via UTP. Only my tablet & phone use the wifi and that is only because thats all they can use. My background is as a network engineer so testing wasn't an issue.

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FireEngine

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#1134890 23-Sep-2014 19:49

All sorted.

For anyone's benefit, "completed" means the LFC have told us work is complete so the speed upgrade, connection or change should work from that time. If it doesn't please respond to the team so they can look into it and resolve the issue.

Regards FireEngine