Network outage ~00:15 24-09-2014

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Network outage ~00:15 24-09-2014

PaulBags

809 posts

Ultimate Geek
Inactive user

#152342 24-Sep-2014 00:44

Network is down where I am, New Brighton Christchurch. Other customers reporting outage on facebook, including also in Dunedin & Wellington.

I can't find a 'network status' page on 2degreesmobile.co.nz.

Patiently awaiting a response, cheers :).

kingjj

1728 posts

Uber Geek

ID Verified

Trusted

#1135076 24-Sep-2014 00:59

We had a brief outage in Redwood, Christchurch on 2degrees about 0030 but its been back up for last 20 mins (on 4G no less despite being out of coverage). Wonder if its linked to current Snap outage (as they provide 2degrees web access don't they?), Snap UFB has been out since I got home at half 12.

charsleysa

597 posts

Ultimate Geek

#1135077 24-Sep-2014 01:00

I was also experiencing sms issues around that time in Palmerston North, but it's all back to normal now.

Regards
Stefan Andres Charsley

SadAngelman

17 posts

Geek

#1135078 24-Sep-2014 01:06

Just finished resetting my windows phone & while trying to set it up again it currently can't find the 2degrees network. Even when manually searching for networks it's not finding it. I'm in Spreydon Christchurch.

PaulBags

809 posts

Ultimate Geek
Inactive user

#1135093 24-Sep-2014 01:23

kingjj: We had a brief outage in Redwood, Christchurch on 2degrees about 0030 but its been back up for last 20 mins (on 4G no less despite being out of coverage). Wonder if its linked to current Snap outage (as they provide 2degrees web access don't they?), Snap UFB has been out since I got home at half 12.

This isn't just data, cell network is gone. http://iforce.co.nz/i/t5wowa12.gbs.png *image fixed, wrong screenshot derp*

kingjj

1728 posts

Uber Geek

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Trusted

#1135095 24-Sep-2014 01:26

PaulBags:
kingjj: We had a brief outage in Redwood, Christchurch on 2degrees about 0030 but its been back up for last 20 mins (on 4G no less despite being out of coverage). Wonder if its linked to current Snap outage (as they provide 2degrees web access don't they?), Snap UFB has been out since I got home at half 12.

This isn't just data, cell network is gone. http://iforce.co.nz/i/k2ulpxi0.hfh.png

Is it still down for you? Initially here it was whole network and than once it returned data wasn't working for a while (~10 mins) before it returned as well.

Gunpula

15 posts

Geek

#1135096 24-Sep-2014 01:31

is still not working at Wellington area... where are 2degree ppl??

PaulBags

809 posts

Ultimate Geek
Inactive user

#1135097 24-Sep-2014 01:33

Still down, restarted once and switched in and out of airplane mode a few times hoping to pick up signal again but no joy.

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SadAngelman

17 posts

Geek

#1135099 24-Sep-2014 01:35

Still down here in Christchurch for me.

charsleysa

597 posts

Ultimate Geek

#1135100 24-Sep-2014 01:39

Just scanned the mobile networks, 2degrees is down, my phone has swapped over to Vodafone network.

This seems to be a nationwide outage.

Regards
Stefan Andres Charsley

l43a2

1779 posts

Uber Geek

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Trusted

#1135105 24-Sep-2014 02:01

Gunpula: is still not working at Wellington area... where are 2degree ppl??

umm in bed :P

n4

959 posts

Ultimate Geek

#1135116 24-Sep-2014 02:37

I can confirm a network outage in the south of the country, should be restored shortly.

Samsung Note20 Ultra, on 2degrees

rugrat

3108 posts

Uber Geek

Lifetime subscriber

#1135123 24-Sep-2014 04:57

I can get 2g at home, and 3g at work but have lost 4g

Guess it's because of outage, was enjoying the 4g, better then my home broadband.

Gunpula

15 posts

Geek

#1135169 24-Sep-2014 07:35

l43a2:
Gunpula: is still not working at Wellington area... where are 2degree ppl??

umm in bed :P

they must awake now,, is working now... (^O^)

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1135190 24-Sep-2014 07:53

Sorry for not replying earlier.
The issue was caused by smoke in the data room. We restored 2G voice on all sites a few hours ago and full services (voice, text and data) should now be working for all customers.
Thank you for bearing with us, we really appreciate your patience during these times.
Regards
^POB