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355 posts

Ultimate Geek


#152355 24-Sep-2014 09:07
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Back in 2012 I was assured on this forum that as I have broadband with Slingshot I could also use dial-up.
I was recently (a month ago?) on the "My Account" part of the SS website and I noticed the "activate Dial-up" link.
Huh, I thought, you must have to click that to enable dial-up, so I did click it. All good, or so I thought.

Last night we couldn't connect to the internet via our ADSL modem. End up calling Slingshot who tell us our broadband has been switched off and we are now on dial-up only, and that you can't have both! And that now I have to wait up to 8 working days to get reconnected!

Why was there no warning on the SS website that I would be cut off from broadband? How come I didn't get any emails letting me know it was about to be cut off? Why do I have wait up to 10 days for a switch to be flicked to turn it back on?

I'm very pissed off, with myself sure, but also with Slingshot for making it so easy for me to stuff up with no warnings whatsoever, and that it's going to take so long to rectify. Also for the fact that I get conflicting messages from different Slingshot personnel regarding the broadband plus dial-up option.

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Slingshot

  #1135312 24-Sep-2014 09:58
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Hey Chainsaw,

I'm pretty sure we can do it quicker than that. Are you able to PM me your account number or user name?

Thanks,
Chris




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  #1135360 24-Sep-2014 10:32
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Cainsaw:
Huh, I thought, you must have to click that to enable dial-up, so I did click it. All good, or so I thought.


If it ain't broke, don't fix it! ;-)

Why do you need ADSL, dial up is much faster! lol

Just curious, why do you still need dial up?





 
 
 
 




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Ultimate Geek


  #1136386 24-Sep-2014 11:31
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Slingshot: Hey Chainsaw,

I'm pretty sure we can do it quicker than that. Are you able to PM me your account number or user name?

Thanks,
Chris

Thanks Chris, pm sent.



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Ultimate Geek


  #1136387 24-Sep-2014 11:32
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nakedmolerat:
Cainsaw:
Huh, I thought, you must have to click that to enable dial-up, so I did click it. All good, or so I thought.


If it ain't broke, don't fix it! ;-)

Why do you need ADSL, dial up is much faster! lol

Just curious, why do you still need dial up?

Dial-up - for when I'm away with my older laptop, which still has the dial-up modem in it, I can do a quick check of emails ans some light browsing etc.

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  #1136733 24-Sep-2014 16:59
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Dial-up - for when I'm away with my older laptop, which still has the dial-up modem in it, I can do a quick check of emails ans some light browsing etc.


Uhhh... 3G/4G?



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Ultimate Geek


  #1136900 24-Sep-2014 20:30
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chevrolux:

Uhhh... 3G/4G?
Uhhh....  on what? I believe you are assuming I have something which I don't.



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Ultimate Geek


  #1136901 24-Sep-2014 20:31
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Anyway, Chris has fixed this up already - that's service!! laughing

 
 
 
 


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  #1136907 24-Sep-2014 20:40
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Slingshot, looking at the dial up activation screen I believe this is definitely something that needs addressed, simply adding a bold or red line making the fact that this option deactivates your current plan clear would go a long way in preventing situations like this from happening, I could definitely see others doing this exact thing. If you could pass that on to the web development team, I'd appreciate it :) 

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  #1137318 25-Sep-2014 11:39
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alexcc: Slingshot, looking at the dial up activation screen I believe this is definitely something that needs addressed, simply adding a bold or red line making the fact that this option deactivates your current plan clear would go a long way in preventing situations like this from happening, I could definitely see others doing this exact thing. If you could pass that on to the web development team, I'd appreciate it :) 


Oh it's going to be. Had a chat with @waynea about it. It shouldn't show up on all accounts but seems to be popping up on those over a few years old. The new My Account should have it rid of once and for all.




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