Serious doubts about Orcon traffic records

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious doubts about Orcon traffic records

linw

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#153478 28-Sep-2014 14:16

Finding it hard to reconcile my down/up loads with my billing (Orcon 30/10 fibre)).

Twice I have recently updated comps from win8 to 8.1 and have seen a 8GB spike in my usage both times. 8.1 is 3.6GB and if you add 400MB for other updates you get approx 4GB.

I have also recently synced 13.8GB to my Google Drive and saw a 20GB spike in usage for that day.

Today I did a test of a 3.17GB upload to Google Drive and that has just given me a spike of over 7GB.

I am the only regular user and don't do downloads of music, films etc and no torrenting.

The spikes seen on my billing are pretty obviously related to known abnormal traffic usage but they just don't match the actual traffic.

This has caused me to up my plan so I hope it hasn't unnecessarily cost me.

Maybe a kind Orcon guy could take a look?

Jase2985

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#1142988 28-Sep-2014 14:39

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=152238

same thread?

are you doing these uploads over wifi?

Yabanize

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#1143062 28-Sep-2014 18:42

Do you have Google Drive on more than one computer?

FireEngine

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#1143110 28-Sep-2014 20:38

linw: Finding it hard to reconcile my down/up loads with my billing (Orcon 30/10 fibre)).

Twice I have recently updated comps from win8 to 8.1 and have seen a 8GB spike in my usage both times. 8.1 is 3.6GB and if you add 400MB for other updates you get approx 4GB.

I have also recently synced 13.8GB to my Google Drive and saw a 20GB spike in usage for that day.

Today I did a test of a 3.17GB upload to Google Drive and that has just given me a spike of over 7GB.

I am the only regular user and don't do downloads of music, films etc and no torrenting.

The spikes seen on my billing are pretty obviously related to known abnormal traffic usage but they just don't match the actual traffic.

This has caused me to up my plan so I hope it hasn't unnecessarily cost me.

Maybe a kind Orcon guy could take a look?

Given the spikes are tied to updates and other large but known data movements I'd suggest perhaps you have just had an update download restart, hanse it using more than the raw update. Syncing is a different matter, quite easy to use a lot of data on sync activities.

Given that you don't seem to have a general problem with data accounting the thread title might be a bit misleading???

Regards FireEngine

linw

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#1143149 28-Sep-2014 21:30

The two 8 to 8.1 updates were laptops over wifi. Does that make a difference??

Goggle Drive on only one computer.

The first 8 to 8.1 was a problematic one so I thought it might have had a restart so ignored it but the second was straightforward with no apparent hiccups.

The latest GD upload was not so much a sync as a folder load initiated from the web interface. This uploaded folder is not in my local GD folder so no reverse sync has taken place.

Just really curious how every file up/download I do now registers with around twice the byte count. Can I presume that everyone is experiencing a similar pattern? If not, why not??

Jase2985

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#1143155 28-Sep-2014 21:36

yes it makes a difference, if you have a poor wifi connection you could easily be sending a heap more data than needed as bits of data might not make it through correctly

linw

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#1143329 29-Sep-2014 10:18

The wifi connection is excellent but this is not the issue as I have the same issue on ethernet cable.

Last night I did a test download of a 1GB file. This resulted in a 2.35GB increase in my data usage.

Yesterday's total data usage spike was 12.74GB after a 3.17GB upload and a 1GB download.

Today I have just downloaded a 512MB test file. This resulted in 1.08GB being recorded. Pretty consistenty I get double what was downloaded.

I do know about overheads, but 100%?

I have been on this connection for over two years and have managed fine on the 30GB cap but I have just switched to 80GB and now worry about fitting with that.

I am really totally puzzled and concerned. If there is some logical answer I would like to hear. Happy to co-operate in digging deeper if this would be useful.

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tehconz

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#1144406 30-Sep-2014 17:14

Personally I'd just pay the extra $10 for unlimited and not have to worry about it. For reference my Orcon usage meter shows about 15% higher than my actual usage, I assume they count TCP overhead and such.

ubergeeknz

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Vocus

#1144409 30-Sep-2014 17:19

Try disconnecting all other devices and running a packet trace on your machine (eg. with Wireshark). Maybe something is generating traffic that you are unaware of.

linw

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#1146809 3-Oct-2014 17:19

Thanks, Orcon techs, for chasing this up and attending to the issue. And thanks for the cap adjustment!

Jase2985

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#1147101 4-Oct-2014 10:38

and the issue was?

linw

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#1147117 4-Oct-2014 11:33

Rather let Orcon guys answer that (or not) but I am sure the relatively few affected will be contacted.

Sorry, pretty weak answer, I know.

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FireEngine

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#1147179 4-Oct-2014 13:30

Jase2985: and the issue was?

At the moment we are still investigating, the team have simply dealt with linw's symptom so he doesn't have to worry.

At this time only a small handful of accounts have been identified as potentially having a similar issue but this may be refined further.

Regards FireEngine