I'm in Aussie, added $15 data pack but being charged for something?

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wombus

107 posts

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#153815 8-Oct-2014 19:02

i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

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#1150184 8-Oct-2014 19:08

I thought those $10 and $15 data packs were only for prepay.

Regards,

Old3eyes

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wombus

107 posts

Master Geek

#1150192 8-Oct-2014 19:16

old3eyes: I thought those $10 and $15 data packs were only for prepay.

When I landed in Aussie I got a text from 2degrees

want even better value roaming? get a 500mb Aussie Data Roaming Pack to use in 7 Days for just $15. reply Y to get this now. See roam.2dm.co.nz (free) for info

Stu

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#1150193 8-Oct-2014 19:17

According to the 2Degrees website the packs are available on pay monthly plans also.

Keep calm, and carry on posting.

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old3eyes

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#1150196 8-Oct-2014 19:21

Yeah. Had a look at their website and it implies it's for both post and prepay. It worked on prepay when I was there end of July. It was very handy..

Regards,

Old3eyes

wombus

107 posts

Master Geek

#1150197 8-Oct-2014 19:24

If I ring them will it be an international toll?
Calling from overseas: +64 22 200 2000

Stu

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#1150204 8-Oct-2014 19:35

In theory it's only 10c a minute to call NZ isn't it for Pay monthly plans?

Keep calm, and carry on posting.

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SaltyNZ

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#1150210 8-Oct-2014 19:51

wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wombus

107 posts

Master Geek

#1150218 8-Oct-2014 20:04

SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says

great! you've got 500mb data to use in 7 days.. Etc

I rang 2degrees but says a long wait time so had no choice to hang up. Please help.

SaltyNZ

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#1150290 8-Oct-2014 21:34

wombus:
SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says
great! you've got 500mb data to use in 7 days.. Etc
I rang 2degrees but says a long wait time so had no choice to hang up. Please help.

Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wombus

107 posts

Master Geek

#1150311 8-Oct-2014 22:20

SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

SaltyNZ

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#1150385 9-Oct-2014 07:15

wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wombus

107 posts

Master Geek

#1150451 9-Oct-2014 09:21

SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack

SaltyNZ

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#1150452 9-Oct-2014 09:24

wombus:
SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack

I absolutely confirm it. One single session used ~460MB of it.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

itxtme

2053 posts

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#1150455 9-Oct-2014 09:30

Did you use GPS streaming maps or something?

wombus

107 posts

Master Geek

#1150466 9-Oct-2014 09:41

Yes I used google maps to find my way... Think I'll turn of data roaming for the rest of my holiday.

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