I'm in Aussie, added $15 data pack but being charged for something?

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wombus

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#153815 8-Oct-2014 19:02

i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

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#1150184 8-Oct-2014 19:08

I thought those $10 and $15 data packs were only for prepay.

Regards,

Old3eyes

wombus

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#1150192 8-Oct-2014 19:16

old3eyes: I thought those $10 and $15 data packs were only for prepay.

When I landed in Aussie I got a text from 2degrees

want even better value roaming? get a 500mb Aussie Data Roaming Pack to use in 7 Days for just $15. reply Y to get this now. See roam.2dm.co.nz (free) for info

Stu

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#1150193 8-Oct-2014 19:17

According to the 2Degrees website the packs are available on pay monthly plans also.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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old3eyes

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#1150196 8-Oct-2014 19:21

Yeah. Had a look at their website and it implies it's for both post and prepay. It worked on prepay when I was there end of July. It was very handy..

Regards,

Old3eyes

wombus

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#1150197 8-Oct-2014 19:24

If I ring them will it be an international toll?
Calling from overseas: +64 22 200 2000

Stu

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#1150204 8-Oct-2014 19:35

In theory it's only 10c a minute to call NZ isn't it for Pay monthly plans?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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SaltyNZ

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#1150210 8-Oct-2014 19:51

wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wombus

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#1150218 8-Oct-2014 20:04

SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says

great! you've got 500mb data to use in 7 days.. Etc

I rang 2degrees but says a long wait time so had no choice to hang up. Please help.

SaltyNZ

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#1150290 8-Oct-2014 21:34

wombus:
SaltyNZ:
wombus: i have a work phone with 2degrees, I'm on holiday in Aussie and it is connected to Optus. I add the 2 degrees $15 500mb roaming data pack which has been charged on my account, however charges continue to be added to my account as I am using it. I have not received any texts or phone calls but trickle amounts keep adding to the balance. Am I missing something? I'm too scared to use it now my boss will have a hernia if I continue as it is now. Please Help.

Have you looked in self-care to see what it says? What do you see if you do *100*1#?

I'm being charged data roaming no 2 ways about it balance has jumped again. Yet I have a confirmation text that says
great! you've got 500mb data to use in 7 days.. Etc
I rang 2degrees but says a long wait time so had no choice to hang up. Please help.

Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wombus

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#1150311 8-Oct-2014 22:20

SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

SaltyNZ

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#1150385 9-Oct-2014 07:15

wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

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These comments are my own and do not represent the opinions of 2degrees.

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wombus

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#1150451 9-Oct-2014 09:21

SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack

SaltyNZ

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#1150452 9-Oct-2014 09:24

wombus:
SaltyNZ:
wombus:
SaltyNZ: Well, I can look in the morning if you PM me your number, but you'll get an answer much faster if you look in self-care. Self care is free even while roaming, so it won't hurt you to check.

Cheers I have sent you my details

Yep, you got your pack. You just used it all up. You can buy another - you can buy as many as you want, in fact. Go here for self-care, or dial *100*1# on your mobile for a summary of your current balances. Assuming you have a smartphone you can also download the 2degrees app for iOS or Android. The data usage for the self-care website and the app are free.

Note - I see you tried to dial *100. Note, that it has to be either *100*1# (all in one go) or at least *100# (all in one go). *100 would be a voice call (which won't work). *100# or *100*1# is a special service called USSD which will send you a text response.

Omg what I've used 500mb in 2 days I really can't see how? A text telling me I've used up that pack would also have been helpful. Can you please confirm I used all 500mb of my pack

I absolutely confirm it. One single session used ~460MB of it.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

itxtme

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#1150455 9-Oct-2014 09:30

Did you use GPS streaming maps or something?

wombus

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#1150466 9-Oct-2014 09:41

Yes I used google maps to find my way... Think I'll turn of data roaming for the rest of my holiday.

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