Accidentally canceled prepaid pack auto-renew. How to get it back?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Accidentally canceled prepaid pack auto-renew. How to get it back?

ystad

3 posts

Wannabe Geek
+1 received by user: 1

#153953 13-Oct-2014 20:27

Per title, I somehow managed to pocket-cancel my prepaid $19 combo using the 2degrees app!

Does anyone know how to turn auto-renew on again?

PhantomNVD

2619 posts

Uber Geek
+1 received by user: 759
Inactive user

#1153139 13-Oct-2014 20:38

Phone 233 and speak to the Helpdesk :)

DeroyBoy

262 posts

Ultimate Geek
+1 received by user: 35

Trusted

#1153156 13-Oct-2014 20:49

You will just need to manually add it back once your current combo runs out.

ystad

3 posts

Wannabe Geek
+1 received by user: 1

#1153157 13-Oct-2014 20:50

DeroyBoy: You will just need to manually add it back once your current combo runs out.

Won't that lose my carryover?

ystad

3 posts

Wannabe Geek
+1 received by user: 1

#1153161 13-Oct-2014 20:57

ystad:
DeroyBoy: You will just need to manually add it back once your current combo runs out.

Won't that lose my carryover?

Got through to help desk, apparently topping up and re-purchasing the pack after the current period ends won't lose my carryover. Hopefully this helps anyone googling it in future.