I've been a customer for a number of years and each time tied into a new 12 month contract when I've changed from ADSL to VDSL, VDSL to fibre etc. Frankly I'm tired of all the contracts and being tied into a new one each time I extend to a new service. To date I've been happy with the service and performance and have stayed with Orcon each time, even when much cheaper alternatives come along - price isn't everything.
I've been tied in for a few years already and frankly I wish I had the choice to not have a contract tacked on each time to enhance my broadband to the "next" thing, I'm ready to jump ship if it means I simply don't have to have this nagging noose around my neck anymore. I like flexibility and freedom. Time to put an end to these draconian contracts.. if it means an install fee or equipment fee (modem etc) fine, just give me the option.