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beachgeek

64 posts

Master Geek


#154149 19-Oct-2014 14:02
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Just bought a new Modem. Internet is working with old Modem but this Modem will authenticate with Slingshot. Settings are as per Slingshot help desk. The line shows up but no authentication. I must reiterate when i plug old modem in everything is sweet. Any suggestions would be appreciated.

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hio77
'That VDSL Cat'
12533 posts

Uber Geek

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  #1157888 19-Oct-2014 14:30
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if the DSL is happily connecting, sounds like you simply have the Authentication setup wrong..


Have you tried checking your entering the correct details with the call centre?




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


beachgeek

64 posts

Master Geek


  #1157893 19-Oct-2014 14:41
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Everything has been checked with callcentre. It is very strange and I have reset the modem and entered the setup info again still no joy.

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