Network issues overnight?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Network issues overnight?

MadEngineer

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#154499 30-Oct-2014 09:16

My connection died not long after midnight last night. Resetting everything at 8am this morning didn't help. Not getting dhcp.

Nothing on the network status page

You're not on Atlantis anymore, Duncan Idaho.

xpd

Geek of Coastguard
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#1164830 30-Oct-2014 09:33

Might want to mention what sort of connection and location/region you're in.

XPD / Gavin

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MadEngineer

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#1164835 30-Oct-2014 09:49

Palmerston North, ufb.

You're not on Atlantis anymore, Duncan Idaho.

ubergeeknz

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Vocus

#1164859 30-Oct-2014 10:22

We're not aware of anything affecting UFB in palmy this morning, indeed there are plenty of customers online from that handover, so it's likely to be an isolated fault.

Have you tried restarting the ONT as well? Beyond that you may need to contact the technical team to have it checked out.

PassiveFever81

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#1164860 30-Oct-2014 10:23

I woke up to no UFB connection again this morning (Wanganui)

This has happened at least 10 times in the past month or two. Really annoying since I have no phone yet the modem shows it's all good. (Genius White)

FireEngine

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#1164862 30-Oct-2014 10:23

Nothing widespread we are aware of, or planned work by us, hence nothing on the website. I'll have the team take a look.

Regards FireEngine

MadEngineer

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#1164871 30-Oct-2014 10:33

Yeah the ont was included in my reset.

Rolando from Orcon called to say it should be back up n running just as I started composing this reply and a quick vpn test confirmed it.

You're not on Atlantis anymore, Duncan Idaho.

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FireEngine

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#1164893 30-Oct-2014 10:43

Brandonrnz: I woke up to no UFB connection again this morning (Wanganui)

This has happened at least 10 times in the past month or two. Really annoying since I have no phone yet the modem shows it's all good. (Genius White)

Nothing I can see that would account for that, log a ticket through the website if you would and pm me the number?

Regards FireEngine

FireEngine

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#1164902 30-Oct-2014 11:15

Ok, traced to some planned work affecting both of you, the impact wasn't stated correctly hence nothing on the website. Our apologies, I've fed back to the engineering team.

Regards FireEngine