Receiving the same text message again and again...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Receiving the same text message again and again...

jamesrt

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#154526 30-Oct-2014 20:13

Hi,

My wife was sent a single text message from her sister today. She's received it now about 8 or 9 times, it keeps coming up every 30 minutes to an hour - presumably because the network doesn't think its been received. It has!

Older Android phone - running Gingerbread (Samsung).

Any ideas out there on how to stop it? Yes, we've tried rebooting the phone.

Stu

Hammered
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#1165283 30-Oct-2014 20:15

Also ask her sister to delete the message her end. Her phone might not think it's being received by the network.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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jamesrt

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#1165284 30-Oct-2014 20:17

BigHammer: Also ask her sister to delete the message her end. Her phone might not think it's being received by the network.

Good idea! Thanks, we'll ask her to do that.

DeroyBoy

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#1165289 30-Oct-2014 20:54

Try

Settings>Applications>Application Manager>Messaging App>Force Stop>Clear App data> restart phone

This shouldn't delete your actual text messages but can help with some texting issues on Android.

jamesrt

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#1165290 30-Oct-2014 21:00

Thanks for the suggestion; we finally managed to get onto someone from 2Degrees Customer Support, and they said "Known Issue at the moment".

Hopefully they'll get it sorted soon.

Batman

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#1165325 30-Oct-2014 21:40

imagine a small quarrel and boyfriend types "shut up" ... !

wibble

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#1165362 30-Oct-2014 22:03

jamesrt: Hi,

My wife was sent a single text message from her sister today. She's received it now about 8 or 9 times, it keeps coming up every 30 minutes to an hour - presumably because the network doesn't think its been received. It has!

Older Android phone - running Gingerbread (Samsung).

Any ideas out there on how to stop it? Yes, we've tried rebooting the phone.

This is (I believe) a known issue with Android (all versions). Details of it are here: https://code.google.com/p/android/issues/detail?id=28697

The TL;DR version is that at some point in the past you got a multi-part message, but not all of the parts were delivered. Android NEVER tidies these up. This new message has the same ID and so it tries to make it part of the old multi-part message, but that fails, so the handset spits the dummy. 2degrees network identifies this as an error and retries (with the same result).

The google code issue does have an apk for an app that can tidy old multi-part fragments up. Or you can just wait 3 days and the message will expire.

Blame google.

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jamesrt

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#1165367 30-Oct-2014 22:21

wibble: This is (I believe) a known issue with Android (all versions).

...

The google code issue does have an apk for an app that can tidy old multi-part fragments up.

Thanks for the suggestion, but the .apk when run says "no orphaned messages", so I don't think this is the problem. Thanks for the pointer though!