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175 posts

Master Geek

#154543 31-Oct-2014 09:46
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Just signed up with 2 degrees and keep getting marketing texts.  I can't find in their privacy policy where they say they will share my number with third parties and they haven't answered that part of my query.  Nor can I opt out of receiving them globally but am meant to respond to them individually.  No-one has this number apart from my partner who has never used it, so I certainly haven't shared it with anyone.  Doesn't encourage me to continue using them.

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  #1165578 31-Oct-2014 09:56
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I never get any and I suspect there would be outrage if it was a widespread problem so I suspect your situation is unique. Maybe someone else has accidentally used your number somewhere?


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  #1165583 31-Oct-2014 10:03
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If this is a recycled number (a number that's been returned to the pool after being disconnected for a while) you could be receiving messages subscribed by the previous user...

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  #1165648 31-Oct-2014 10:53
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Hi adw,

To turn off our marketing texts just send 'STOP' to 222. You can also check in the Your Details section of Your 2degrees to make sure you have unchecked the SMS option:-


It's important you're in control of the ways we can get in touch with you.  So make sure you're happy with the options below.
Get in touch by email   
Get in touch by text   
Get in touch by post 

The messages are from our own marketing base only. We won't pass any details on to any third parties unless you give us permissions to do so.

Cheers, ^ER



175 posts

Master Geek

  #1165914 31-Oct-2014 14:09
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Thanks everyone.  Didn't get these answers from the helpdesk hence my query.  Cheers.

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