Need help with game server problems

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Need help with game server problems

Itr0nic

94 posts

Master Geek

#154612 2-Nov-2014 15:47

My issue is this. On heaps of game servers that only allow AUS/NZ connection, I get kicked / banned.... ie Battlefield 4 ( Details below )

" Game disconnected: you were kicked by an admin. Stated reason: Please choose a server in your own country! "

!![eGL]24/7 HARDCORE PISTOLS and KNIVES - Vote Map

This happens on every eGL server , And other servers that only accept connections from AUS/NZ , It did happen on FPSG servers but i got admin to white list me.

Here are some details

Firmware Version: 1.4.0 Build 111108 Rel.40398n Hardware Version: TD-W8960N v3 0x00000002 This information reflects the current status of your DSL connection.
Line Rate - Upstream (Kbps): 1184
Line Rate - Downstream (Kbps): 15182
LAN IP Address: 192.168.1.1
Default Gateway: 103.9.40.37(pppoa0)
Primary DNS Server: 103.9.40.1
Secondary DNS Server: 103.9.41.1
System Running time: 5 day(s) 21:07:17 Date/Time: Sun Nov 2 15:43:09 2014
Test your LAN(1-4) Connection: PASS Help Test your Wireless Connection: PASS Help
Test the connection to your DSL service provider
Test ADSL Synchronization: PASS Help
Test ATM OAM segment ping: PASS Help

Test ATM OAM end-to-end ping: FAIL Help

Test the connection to your Internet service provider
Test PPP server session: PASS Help
Test authentication with ISP: PASS Help
Test the assigned IP address: PASS Help
Ping default gateway: PASS Help
Ping primary Domain Name Server: PASS Help

Really would like some help with this , this has happen with servers in minecraft and game drops in Dota , LoL

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'That VDSL Cat'
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#1166931 2-Nov-2014 15:52

ild suspect your issue is with the servers geoip lists and the iprange flip gives you.

as for gamedrops in LoL and DOTA ild say thoses are unrelated.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

lNomNoml

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#1166934 2-Nov-2014 15:55

Your IP isn't recognized as one from AUS/NZ or it's on a new range that the plugins have not be updated to.

Itr0nic

94 posts

Master Geek

#1166944 2-Nov-2014 16:27

So is there no way around it ? apart from getting white listed on every single server ?

taken from whatismyip

Proxy: No Proxy Detected

City: Kaiapoi

State/Region: Canterbury

Country: Nz -

ISP: Flip Services Limited

I Live in Invercargill

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timmmay

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#1166963 2-Nov-2014 16:38

You could use a VPN with an endpoint in the country the server's in. May make things a little slower, but could make things slightly quicker, depends on routing.

hio77

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#1166982 2-Nov-2014 17:17

http://www.iplocation.net/ try your ip here, it will query a few of the common databases.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Itr0nic

94 posts

Master Geek

#1167019 2-Nov-2014 18:31

hio77: http://www.iplocation.net/ try your ip here, it will query a few of the common databases.

Geolocation data from IP2Location
103.XXX.XXX.XX New Zealand

Canterbury Kaiapoi Flip Services Limited

Geolocation data from IPligence (Product: Max updated on 10/19/2014)
103.XXX.XXX.XX Australia

Queensland Brisbane Asia Pacific Network Information Centre

Geolocation data from IP Address Labs (Product: Pro on-demand service)
103.XXX.XXX.XX New Zealand

- - Callplus Services Limited

Geolocation data from GeoIP Javascript from MaxMind on-demand
103.XXX.XXX.XX New Zealand

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hio77

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#1167084 2-Nov-2014 19:45

ipligence is a little off...

looks like geo databases line up. Ild speak to said servers and ask them to iver manually allow your ip range or update their database to a more recent IP list.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Itr0nic

94 posts

Master Geek

#1169742 6-Nov-2014 08:58

So has the

Test ATM OAM end-to-end ping: FAIL

got nothing to do with anything ?

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DarkShadow

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#1169794 6-Nov-2014 09:43

Itr0nic: So has the

Test ATM OAM end-to-end ping: FAIL

got nothing to do with anything ?

Nope, your modem stats has nothing to do with this.

DravidDavid

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#1169822 6-Nov-2014 10:06

Indeed, your modem stats are fine.

As mentioned before, you are on a special IP range assigned by Flip specifically which due to how their network is designed, which is somewhat non-standard compared to other networks.

You will need to contact Flip and have them take you away from their CGNAT and give you a public IP address which is recognized geographically by the servers you intend to play on.
I can guarantee you, while it sounds like a pain in the anus contacting every server you want to play on and asking them to white list you, it is probably the easier option. From memory, Flip don't have a process that allows separation from their CGNAT unless something has changed.

A public IP address will probably cost you a monthly fee if the situation has changed. If possible, it might be worth your time contacting EA and asking them to add your range to the list of addresses each server administrator is using to govern the Australian and New Zealand servers. That's what I'd be doing first.

Itr0nic

94 posts

Master Geek

#1171300 8-Nov-2014 12:38

DravidDavid: Indeed, your modem stats are fine.

As mentioned before, you are on a special IP range assigned by Flip specifically which due to how their network is designed, which is somewhat non-standard compared to other networks.

You will need to contact Flip and have them take you away from their CGNAT and give you a public IP address which is recognized geographically by the servers you intend to play on.
I can guarantee you, while it sounds like a pain in the anus contacting every server you want to play on and asking them to white list you, it is probably the easier option. From memory, Flip don't have a process that allows separation from their CGNAT unless something has changed.

A public IP address will probably cost you a monthly fee if the situation has changed. If possible, it might be worth your time contacting EA and asking them to add your range to the list of addresses each server administrator is using to govern the Australian and New Zealand servers. That's what I'd be doing first.

The last option sounds best , Contacting EA , do you know what range i would need to ask them allow. I know my IP address but I don't know anything about ranges

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pbgben

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#1171304 8-Nov-2014 12:52

Hey, http://www.extremegl.enjin.com/ go there and post this thread again :)

$5USD 1GB RAM, 10GB SSD VPS in SYD

Itr0nic

94 posts

Master Geek

#1171311 8-Nov-2014 13:17

pbgben: Hey, http://www.extremegl.enjin.com/ go there and post this thread again :)

Yeah i have they deleted it , Also did it on their platoon page and it got deleted

Quote " And if you live in NZ there shouldn't be a problem "

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DravidDavid

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#1171346 8-Nov-2014 16:02

Itr0nic: Quote " And if you live in NZ there shouldn't be a problem "

That is quite a dickish statement to make. I bet the person who wrote it knows nothing about how the system he was commenting on works either.

Itr0nic: The last option sounds best , Contacting EA , do you know what range i would need to ask them allow. I know my IP address but I don't know anything about ranges

I would say contacting Flip would be a good start to see if you can get a heads up from them. If they don't want to give you that information, contact EA and see if they have a way to deal with this situation. I'd be surprised if they said nothing. If EA didn't have a system to deal with ISPs that implement a CGNAT, there wouldn't be very many Battlefield players.

Itr0nic

94 posts

Master Geek

#1171349 8-Nov-2014 16:14

DravidDavid:
Itr0nic: Quote " And if you live in NZ there shouldn't be a problem "

That is quite a dickish statement to make. I bet the person who wrote it knows nothing about how the system he was commenting on works either.

Itr0nic: The last option sounds best , Contacting EA , do you know what range i would need to ask them allow. I know my IP address but I don't know anything about ranges

I would say contacting Flip would be a good start to see if you can get a heads up from them. If they don't want to give you that information, contact EA and see if they have a way to deal with this situation. I'd be surprised if they said nothing. If EA didn't have a system to deal with ISPs that implement a CGNAT, there wouldn't be very many Battlefield players.

Transcript from EA online chat ( Spelling mistakes warning :) )

info: Your approximate wait time is 37 minute.
info: Your approximate wait time is 37 minute.
info: Your approximate wait time is 29 minute.
info: Your approximate wait time is 25 minute.
info: Your approximate wait time is 20 minute.
info: Your approximate wait time is 20 minute.
info: Your approximate wait time is 20 minute.
info: Your approximate wait time is 9 minute.
info: Your approximate wait time is 3 minute.
info: You are now ready to chat with Deepak.
Deepak: Thanks for contacting EA Customer Experience, my name is Deepak. How may I assist you today?
you: Are you a actual person or bot ?
Deepak: Hello there
Deepak: Yes, I am the actual person
you: Ok , so my problem is , i am getting kicked by some region locked AUS servers and i live in New Zealand keep getting kicked because they think i dont live in New zealand , the way my ISP is designed the technology they use is a bit different so i have to get white listed on pretty much every server i play on , I am wondering if EA can add my internets providers IP range to the servers in AUS
Deepak: So tell me how may I assist you
you: ^
Deepak: Alright
Deepak: Let me read this
Deepak: Alright
Deepak: I can understand that you are facing the issue of some region ip conflict that does not let you connect you to the EA server, right?
you: Some AUS servers are ok but some i have to contact the server and get whitelisted
you: I am with FLIP internet i have a special IP range assigned by Flip specifically which due to how their network is designed, which is somewhat non-standard compared to other networks.
Deepak: Alright
Deepak: May I know since when you are facing this issue?
you: an example is eGL servers u can not join i kicked and the message the pops up is to pick a server in my own country
you: Since i started playing Battlefield 4
Deepak: Okay
you: i was on a different ISP with BF3
you: i'v contacted FLIP they have told me this " This is the ip range for your connection, will start using 100.66... "
Deepak: Okay
you: My IP at the moment is 103.224.129.73
you: but the range starts at 100.66 and goes up
Deepak: May I know have you tried opening the ports for internet?
you: yes
you: Flip also runs CGNAT
Deepak: Alriight
you: cI had this problem with heaps of server and Until i got white listed i could not play on them , as soon as the admin white listed i could play on them like the FPSG servers
Deepak: Okay
Deepak: Allow me a few seconds while I consult this with the specialist team for you available over the chat
you: Ok thank you ,
Deepak: Most welcome
you: uThis is the website a new zealand tech commnity they have been helping me
you: http://www.geekzone.co.nz/forums.asp?forumid=147&topicid=154612
you: and my isp is www.flip.co.nz
Deepak: Alright
Deepak: Alright
Deepak: I have just consulted with the specialist team and found that in this case you need to contact your ISP regarding this
Deepak: unfortunately we cannot "add" any IP address or regions to our servers.
Deepak: Because this is something that is in the hands of the ISP
Deepak: I would appreciate if you respond
you: does EA t issue a list of IP ranges to govern region locked servers not
Deepak: This is something that is designed by the internet service porovider
you: so what do i need to ask them to do
Deepak: You just need to ask them about this IP conflict or about the region locked situation also
you: hmmm
Deepak: I hope that will be enough for them to get the ides
you: Ill try again but i think they will say the same thing
Deepak: They will definitely help[ you with this

So i went back to FLIP

Hi There, They don't even sound like they know what they are talking about to be honest.
They asked if you can open ports, which is not allowed on Flip Internet services. Port forwarding doesn't work, due to our CGNAT.
This shouldn't however be problematic for playing games online, and joining servers however, unless they require you to have port forwarding active to play/join.
Usually if you host a game, then you would require to have port forwarding active. I have no other senior technical support agents available to discuss this further. I can look at getting someone to review this email enquiry once they come in on the weekend, however, at this stage, and from my previous experience in supporting these types of enquiries, there isn't a specific issue with the Flip service, however, more so could be that what you're trying to action online may/may not be compatible however, we can't change or modify anything on our end in relation to IP addresses etc. Please let me know if you'd like for me to forward this on to someone who can give you further information, and they will get back to you after the weekend. Thank You,

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