UFB Upgrade after moving house

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › UFB Upgrade after moving house

psychrn

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#154667 4-Nov-2014 00:21

We recently moved house- virtually 330 metres down the rd. We were renting before and we could not get UFB.
Anyway we bought the unit down the rd and yessss we can get UFB installed.
The timing was quite right the fibre went in a few weeks after we moved in but as yet we are awaiting for the termination ( ONT) to be completed.
In the mean time Orcon were good and have given us a Temporary ADSL connection to tie us over.
Probably not Orcons fault but we have had 2 dates for the ONT to be installed by the LLC provider who have not arrived on 2 dates. Not very good when you are asked to be present while they do the work. They dont ring you so you are non the wiser. This does seem to be very good business practise and they are waisting my time as I "could" have taken time off work.
I have emailed the service centre and will see what happens.
Needless to say Im not very happy

GZMCC. Nokia Lumia 1020,Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder F3 LTD. GoPro 5 Black, Huawei P30 Pro,Huawei GT Smartwatch

timmmay

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#1168134 4-Nov-2014 07:05

Unfortunately it's a fairly typical UFB experience from what I've seen. While I'm sure a lot of planning has gone into getting UFB into streets the process of getting it into houses has been really shockingly poor.

pedrogarcia

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#1168574 4-Nov-2014 15:28

Yep I had to wait around 6 weeks from the original date I was promised until the actual connection date. They needed to get consent from the owner of the power pole outside my house to put equipment on it.

BUT IT'S WORTH THE WAIT!

psychrn

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#1169855 6-Nov-2014 10:56

Finally got a new Genius router after first one seemed to be faulty.

We can now get internet connection and have changed the IP address and subnet mask of the router to match our LAN, however when trying to add the mac addresses and preferred IP addresses of our devices to the LAN advanced settings, it replies with 'mac address invalid'.

I am entering the mac addresses from a saved screenshot of our last Genius ADSL modem and using dashes in the address - we have also tried '.' between the number sets and run the numbers together.

Any ideas anyone?

We still cannot see our network devices within the LAN and cannot print - we still think it is because the router is trying to use dynamic DHCP and allocating addresses as each device connects.

GZMCC. Nokia Lumia 1020,Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder F3 LTD. GoPro 5 Black, Huawei P30 Pro,Huawei GT Smartwatch

timmmay

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#1169861 6-Nov-2014 11:08

What are you hoping to achieve by entering the mac address of you old router? Where are you entering it? This is probably obvious but every device has a unique mac. Why don't you just use the supplied router as-is to start with, before you start messing with things?