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Coon

85 posts

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#154718 5-Nov-2014 15:19
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Anyone manage? 
MyRepublic uses dhcp instead of pppoe 
I keep getting "renewing" (lease) as opposed to "connected"

But with the Asus I can connect straight away 

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jnimmo
1081 posts

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  #1169335 5-Nov-2014 15:41
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Sorry I can't be any help, but that's very cool they are using DHCP, so sick of PPPoE

 
 
 

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Whinery
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  #1169352 5-Nov-2014 16:01
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We have people working successfully with "non-supported" routers.  There's no reason it shouldn't work.

But we recommend/include the Asus so that we don't have to support all the possible routers out there.

If I had to guess, your router is not processing the Offer.  Whether that's because it's not being sent, not being received, I couldn't say.  

After some people abused us not having the number of IPs available on a connection locked down low, we placed a limit to the number of IPs that will be served from each port.  That would prevent the DHCP offer from being sent, especially for people testing a variety of hardware on a new connection.

So, try unplugging the Asus, rebooting the ONT, and plugging in the Tomato.  The DHCP lease time is pretty low, so give it about an hour if it doesn't come up right away, and the leases for the port should clear.  If the Tomato router still doesn't get a DHCP address, I'd start thinking about the Tomato not supporting DHCP in a manner that interoperates with our DHCP.

Let me know if an hour wait doesn't see it working, post your MAC (feel free to PM if you think that sensitive), and I'll get the networking guys to look for it in the DHCP logs to see what we see from our side.  And if you post/send your MAC now, I'll pass it on to the guys so they get it before they leave for the day.

Regards,
Marc Whinery
Senior Product Manager, My Republic
www.myrepublic.co.nz

qyiet
454 posts

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  #1169375 5-Nov-2014 16:22
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So.. the router side setup is just IPv4 DHCP on the appropiate ethernet port? 

No vlan tagging, no pppoe.. just DHCP?  That (in theory) makes life very easy. 

Does the same apply for customer with a static IP?  (I ask as someone who will be setting up a non-supported router)




Warning: reality may differ from above post



BMarquis
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Chorus
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  #1169389 5-Nov-2014 16:41
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Whinery: So, try unplugging the Asus, rebooting the ONT, and plugging in the Tomato.  The DHCP lease time is pretty low, so give it about an hour if it doesn't come up right away, and the leases for the port should clear.  If the Tomato router still doesn't get a DHCP address, I'd start thinking about the Tomato not supporting DHCP in a manner that interoperates with our DHCP.


Just to correct this a little...
rebooting the ONT will not help, the lease is on your BNG.
We would actually prefer people do not restart the ONTs, as it is a piece of our network equipment.

I haven't heard of a problem yet where rebooting the ONT resolves an issue.



Whinery
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  #1169416 5-Nov-2014 17:14
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qyiet: So.. the router side setup is just IPv4 DHCP on the appropiate ethernet port? 

No vlan tagging, no pppoe.. just DHCP?  That (in theory) makes life very easy. 

Does the same apply for customer with a static IP?  (I ask as someone who will be setting up a non-supported router)


Yes, our "static IP" is a DHCP reservation.   We allow setting it manually, but you can just leave DHCP on, and you'll always get the same assigned IP.  Though you will have to put it in manually if you are swapping gear around, as the static IP will be "taken" by the previous device for the lease duration.  So unless you release your DHCP assignment before swapping devices, you might run into troubles.

Regards,
Marc Whinery
Senior Product Manager, MyRepublic
www.myrepublic.co.nz

Whinery
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  #1169424 5-Nov-2014 17:25
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BMarquis:
Whinery: So, try unplugging the Asus, rebooting the ONT, and plugging in the Tomato.  The DHCP lease time is pretty low, so give it about an hour if it doesn't come up right away, and the leases for the port should clear.  If the Tomato router still doesn't get a DHCP address, I'd start thinking about the Tomato not supporting DHCP in a manner that interoperates with our DHCP.


Just to correct this a little...
rebooting the ONT will not help, the lease is on your BNG.
We would actually prefer people do not restart the ONTs, as it is a piece of our network equipment.

I haven't heard of a problem yet where rebooting the ONT resolves an issue.




I've heard of people improperly plugging in switches, rather than routers to the ONT and hitting ONT MAC limits.  It was then recommended that an ONT can be rebooted to clear out MAC limits.  I'm not sure what that point is for us, and whether it differs amongst the LFCs, so I added in that step in case there was a MAC limit reached on the ONT (as I have no idea what was done prior to the point of this problem).  Or is it the OLT that enforces the MAC limit, and the reboot of an ONT won't help?

Your profile doesn't state your affiliation.  You speak as if you are representing an LFC, but I can't tell which one.  And the answers are sometimes different among the different LFCs. If you are representing a company, especially for those of us new here, can you state which one?

(apologies for the edit this post, the sig info on the profile page says sigs are disabled for the first 200 posts, and I just enabled it to test if it works, so I edited to delete the double-sig)

Regards,

mAYH3M
160 posts

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  #1169426 5-Nov-2014 17:38
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Coon: Anyone manage? 
MyRepublic uses dhcp instead of pppoe 
I keep getting "renewing" (lease) as opposed to "connected"

But with the Asus I can connect straight away 


Both my Vodafone HG659 and ASUS with Padavan firmware work fine.



BMarquis
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Chorus
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  #1169436 5-Nov-2014 17:55
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Whinery:
BMarquis:
Whinery: So, try unplugging the Asus, rebooting the ONT, and plugging in the Tomato.  The DHCP lease time is pretty low, so give it about an hour if it doesn't come up right away, and the leases for the port should clear.  If the Tomato router still doesn't get a DHCP address, I'd start thinking about the Tomato not supporting DHCP in a manner that interoperates with our DHCP.


Just to correct this a little...
rebooting the ONT will not help, the lease is on your BNG.
We would actually prefer people do not restart the ONTs, as it is a piece of our network equipment.

I haven't heard of a problem yet where rebooting the ONT resolves an issue.




I've heard of people improperly plugging in switches, rather than routers to the ONT and hitting ONT MAC limits.  It was then recommended that an ONT can be rebooted to clear out MAC limits.  I'm not sure what that point is for us, and whether it differs amongst the LFCs, so I added in that step in case there was a MAC limit reached on the ONT (as I have no idea what was done prior to the point of this problem).  Or is it the OLT that enforces the MAC limit, and the reboot of an ONT won't help?

Your profile doesn't state your affiliation.  You speak as if you are representing an LFC, but I can't tell which one.  And the answers are sometimes different among the different LFCs. If you are representing a company, especially for those of us new here, can you state which one?

(apologies for the edit this post, the sig info on the profile page says sigs are disabled for the first 200 posts, and I just enabled it to test if it works, so I edited to delete the double-sig)

Regards,


Sorry, yep  - Chorus.
Restarting our ONTs wont help clear mac tables, as they are in the OLT :) the mac addresses in the Chorus network will age out after 5 minutes of no traffic from that MAC.
From a Chorus network perspective it would be preferable (and in alot of cases the ONTs aren't easily accessible) if the ONT wasn't touched/rebooted by end users unless a Chorus employee has requested it.



linw
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  #1169584 5-Nov-2014 21:42
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Interesting about not rebooting the ONT. I would hazard that many help desk pers have that on their crib sheet. Certainly, the Orcon help desk told me to reboot the ONT when I had an authentication  problem a couple of days ago. Pretty easy to see a normal LED pattern on the ONT and mine was certainly normal.

BMarquis
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Chorus
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  #1169664 6-Nov-2014 07:22
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linw: Interesting about not rebooting the ONT. I would hazard that many help desk pers have that on their crib sheet. Certainly, the Orcon help desk told me to reboot the ONT when I had an authentication  problem a couple of days ago. Pretty easy to see a normal LED pattern on the ONT and mine was certainly normal.


Essentially, as long as the Chorus ONT has a green PON LED and not a red update LED, I'd be 99.99% confident the ONT is fine, and that there aren't any issues that rebooting the ONT would resolve.
The thing I have seen an ONT reboot fix, was the ethernet status change that it caused on the RGW triggering a new PPPOE or DHCP session on the RGW - so an RGW reboot would have also resolved it and the problem was not caused by the ONT.

linw
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  #1169699 6-Nov-2014 08:03
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Interesting - thanks.

Now you just have to get this info to the ISP help desk pers. Good luck with that!!

Whinery
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  #1169956 6-Nov-2014 12:41
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linw: Interesting - thanks.

Now you just have to get this info to the ISP help desk pers. Good luck with that!!


The ISPs?  Some people out there will reboot their computer, router, their ONT, their microwave and are looking for how to reboot the cat before they call their ISP.

Even if all the ISPs got the message, I think the number of rebooting ONTs will still be high.



linw
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  #1170043 6-Nov-2014 14:15
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Good point!! Guess we are conditioned to the reboot as it has been a fix for a lot of things over the years. It's sort of kneejerk, now.

Coon

85 posts

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  #1170122 6-Nov-2014 15:34
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Also calling ISP tend to take forever

Coon

85 posts

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  #1170227 6-Nov-2014 17:53
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Solved, posting for the next guy
Basically I just needed to tick the WAN Port in VLAN, where with a previous provider I ticked both WAN port and tagged
Interestingly, in Device List now there's 2 extra entries as shown in the picture however the second entry comes and goes (sometimes it's on the list, sometimes it's not, but it comes back again). Haven't a clue why

basic - wan

advanced - vlan

status - device list

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