I'm hoping someone can help me on here, as I'm struggling to make progress with the Orcon help desk.

I'm in a new connection which has been working well for two weeks. Then on Friday it stopped working, with a red light on the Optical indicator on the Fibre box. Chorus sent out a technician on Sunday (pleasant surprise) and after seven hours, got the light to green and the Internet back on.

That lasted less than half a day, and now I have a green light still, but no internet. Spoken to a couple of people today, and reset the router, and it appears they can't connect to it remotely (or some other process I don't understand).

Is there anything else I can do to speed the resolution up? I rely on this service, so being out for coming up to five days less than ideal.