[Snap] PPPoE Error

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] PPPoE Error

nettowho

7 posts

Wannabe Geek

#160261 30-Dec-2014 14:17

So this morning I faced an PPPoE timeout error, I experienced this for about an hour before the internet went back up. In the fritzbox it says "Internet connection cleared" then "Timeout during PPP negotiation".

This has happened in the past before, does anyone know what causes this?

Otagolad

364 posts

Ultimate Geek

#1206163 30-Dec-2014 18:06

Had the same problem this morning as well. Not sure what's happened to Snap but reliability of its network has gone to pieces. Ever since I was switched to the 200/200 UFB plan my international connection speed has fallen into the gutter and no-one at Snap seems to want to help.

Samsung

Shop now on Samsung (affiliate link).

D1NZ

194 posts

Master Geek

#1206212 30-Dec-2014 19:54

was it just after 6am? I had WAN PPPoE down @ 0608 hours and backup again @ 0629 hours.

Dec 30 06:29:50 apinger: alarm canceled (config reload): WAN_DHCP6(xx80::xx0:xxxx:xxxx:8612%pppoe0) *** down ***
Dec 30 06:29:50 apinger: alarm canceled (config reload): WAN_PPPOE(111.69.xxx.xxx) *** down ***
Dec 30 06:29:50 apinger: SIGHUP received, reloading configuration.
Dec 30 06:08:24 apinger: ALARM: WAN_DHCP6(xx80::xx0:xxxx:xxxx:8612%pppoe0) *** down ***
Dec 30 06:08:24 apinger: ALARM: WAN_PPPOE(111.69.xxx.xxx) *** down ***

nettowho

7 posts

Wannabe Geek

#1206220 30-Dec-2014 20:14

Interesting, so I wasn't the only one experiencing this. Yes, my downtime was between 6.08 to 6.29

Hopefully Snap is aware of this issue and will get it sorted soon.

TheHoss

36 posts

Geek

#1206221 30-Dec-2014 20:22

Same thing for me this morning. Also not the first time this has happened recently (had the Snap UFB for over a year now but last few months the stability has been worse).

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1206226 30-Dec-2014 20:51

Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph

Snap

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www.snap.net.nz

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kingjj

1728 posts

Uber Geek

ID Verified

Trusted

#1206701 1-Jan-2015 01:54

Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.

michaelmurfy

meow
13167 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1206703 1-Jan-2015 02:14

kingjj: Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.

They did say there was going to be maintenance done on the network above - lets just assume they got the date a little wrong.

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kingjj

1728 posts

Uber Geek

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#1206705 1-Jan-2015 02:23

michaelmurfy:
kingjj: Issues again this morning on Enable. PPPoE timeouts since 0129, kinda put's a dampner on streaming entertainment. Still down.

They did say there was going to be maintenance done on the network above - lets just assume they got the date a little wrong.

Assuming the date was wrong we're still down as at 0223. Have gone old fashioned with the radio for now.

Edit: As at 0226 noted status update titled 'Upper South Island' with the linked update saying issues in the Upper North Island...

nettowho

7 posts

Wannabe Geek

#1206820 1-Jan-2015 12:39

RalphFromSnap: Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph

Thanks for informing us about the situation, however it was also down again last night. Getting a bit annoyed that this keeps happening.

nic.wise

333 posts

Ultimate Geek

Trusted

#1206872 1-Jan-2015 15:44

Hi

I had a fault on my line (attenuation up to 28, speed gone from 27/10 to 3/4) which the nice Chorus man fixed this morning - now I can't connect to the PPPoE server. I'm wondering if it might be the same issue. Did you get a resolution, aside from the "global" we are back up now from Snap?

Snap want me to try a new modem - Chorus can see my MAC address, but I can't authenticate either via my mac, or using the Vigor 130 as the PPPoE client.

'twas working, all be it slowly, last night :(

The error I'm getting from the Vigor is "Message [ PPPoE : No response from server side. ]". Sync is fine - back to normal speeds.

Ta

N

Nic Wise - fastchicken.co.nz

D1NZ

194 posts

Master Geek

#1206935 1-Jan-2015 18:00

nettowho:
RalphFromSnap: Hi All,

We saw an issue with Enable connections from 06:08 and was resolved by Enable at 06:29 30/12/2014 - services should have fully restored once Enable resolved the issue.

Enable have also just notified us that they plan to perform maintenance tomorrow between 1:00 and 2:00 31/12/2014 to further follow-up on the issues this morning, this might affect multiple ISP's - we will have more info on our Network Status page shortly.

Sorry for the inconvenience caused here.

Thanks,
TheRalph

Thanks for informing us about the situation, however it was also down again last night. Getting a bit annoyed that this keeps happening.

True, even tho Enable probably doing upgrades or what not, would really love if there is some heads up tho.

Oncop53

273 posts

Ultimate Geek

#1208966 6-Jan-2015 09:35

This is starting to get annoying, three timeouts today, and several over the past week (UFB, Auckland):

FRITZ!Box Event Log, Status of Tuesday, 6 January 2015 08:58:12

    Internet Connection

06.01.15   08:56:17   Timeout during PPP negotiation.
//// [snipped out a lot of timeout messages]
06.01.15   02:26:13   Timeout during PPP negotiation.
////
06.01.15   00:39:33   Timeout during PPP negotiation.
////
05.01.15   15:05:44   Timeout during PPP negotiation.
////
03.01.15   10:01:32   Timeout during PPP negotiation.
////
03.01.15   02:04:36   Timeout during PPP negotiation.
////
02.01.15   01:08:00   Timeout during PPP negotiation.
////
01.01.15   09:56:03   Timeout during PPP negotiation.
////
30.12.14   09:34:22   Timeout during PPP negotiation.
////
30.12.14   04:30:56   PPPoE error: Timeout.
30.12.14   04:28:55   Timeout during PPP negotiation.
30.12.14   04:28:54   IPv6 Internet connection was cleared; prefix no longer valid.
30.12.14   04:28:54   Internet connection cleared.
28.12.14   17:25:26   IPv6 prefix was updated successfully. New prefix: 2406:e000:e31d::/48
28.12.14   05:25:26   IPv6 prefix obtained successfully. New prefix: 2406:e000:e31d::/48
28.12.14   05:25:26   IPv6 Internet connection established successfully. IP address: 2406:e000:e31d::9ec7:a6ff:fef0:6fa5
28.12.14   05:25:23   Internet connection established successfully. IP address: 111.69.193.145, DNS server: 202.37.101.1 and 202.37.101.2, Gateway: 111.69.17.16, Broadband PoP: SNAP-37
28.12.14   05:25:09   PPPoE error: Timeout.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1208985 6-Jan-2015 09:41

Hi Bevan,

We have not had any reported issues in the Auckland area this week - can you log a fault with our Support desk and we will investigate your line further

Thanks,
TheRalph

Oncop53: This is starting to get annoying, three timeouts today, and several over the past week (UFB, Auckland):

FRITZ!Box Event Log, Status of Tuesday, 6 January 2015 08:58:12

    Internet Connection

06.01.15   08:56:17   Timeout during PPP negotiation.
//// [snipped out a lot of timeout messages]
06.01.15   02:26:13   Timeout during PPP negotiation.
////
06.01.15   00:39:33   Timeout during PPP negotiation.
////
05.01.15   15:05:44   Timeout during PPP negotiation.
////
03.01.15   10:01:32   Timeout during PPP negotiation.
////
03.01.15   02:04:36   Timeout during PPP negotiation.
////
02.01.15   01:08:00   Timeout during PPP negotiation.
////
01.01.15   09:56:03   Timeout during PPP negotiation.
////
30.12.14   09:34:22   Timeout during PPP negotiation.
////
30.12.14   04:30:56   PPPoE error: Timeout.
30.12.14   04:28:55   Timeout during PPP negotiation.
30.12.14   04:28:54   IPv6 Internet connection was cleared; prefix no longer valid.
30.12.14   04:28:54   Internet connection cleared.
28.12.14   17:25:26   IPv6 prefix was updated successfully. New prefix: 2406:e000:e31d::/48
28.12.14   05:25:26   IPv6 prefix obtained successfully. New prefix: 2406:e000:e31d::/48
28.12.14   05:25:26   IPv6 Internet connection established successfully. IP address: 2406:e000:e31d::9ec7:a6ff:fef0:6fa5
28.12.14   05:25:23   Internet connection established successfully. IP address: 111.69.193.145, DNS server: 202.37.101.1 and 202.37.101.2, Gateway: 111.69.17.16, Broadband PoP: SNAP-37
28.12.14   05:25:09   PPPoE error: Timeout.

Snap

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www.snap.net.nz

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