Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


DrCheese

382 posts

Ultimate Geek
+1 received by user: 32

Trusted

#161648 14-Jan-2015 15:23
Send private message

Here's a gnarly question for the 2degrees geeks. How does one purchase an Aussie datapack for an iPad? Of course, it's a trivial task on an iPhone -- just send a text to 288. But texting on an iPad requires using the 2degrees text app on the SIM, and it doesn't appear to accept the text "buy AUS500MB" sent to 288. The pre-paid amount on my iPad wasn't reduced after sending a few of these texts, anyway. (Although I can text my iPhone from my iPad).

A quick call to 2degrees revealed the following:

1. The help desk person wasn't familiar with what an Aussie datapack is.

2. She wasn't able to purchase the Aussie pack for me because she wasn't able to do this on her computer.

3, After I spluttered with indignation, she WAS able to purchase a datapack for me (after consulting someone else).

4. If I want to buy another Aussie datapack in Asutralia, I will need to do this online. Of course, you can't do this online!

5. OK, so I'll need to call 2degrees in NZ from Australia, pay the international rate, and spend another 10-15 minutes explalining what an Aussie datapack is, and why I want to purchase one.

I know there is a sticky with this information on this forum. Maybe the sticky needs updating.

Cheers (or maybe not),

Dr. C.

Create new topic
alasta
6889 posts

Uber Geek
+1 received by user: 3363

Trusted
Subscriber

  #1215115 14-Jan-2015 21:24
Send private message

It's very poor that they don't allow this pack to be ordered via the online portal. Ordering these things via SMS is archaic.



dickytim
2514 posts

Uber Geek
+1 received by user: 537
Inactive user


  #1215219 15-Jan-2015 06:35
Send private message

Put your iphone sim into the ipad?

Batman
Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted
Lifetime subscriber

  #1215232 15-Jan-2015 07:09
Send private message

put the ipad sim into the iphone?



dickytim
2514 posts

Uber Geek
+1 received by user: 537
Inactive user


  #1215235 15-Jan-2015 07:12
Send private message

joker97: put the ipad sim into the iphone?


Oops haven't have my Trim White Chocolate Mocha this morning :)

Batman
Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted
Lifetime subscriber

  #1215238 15-Jan-2015 07:23
Send private message

Or use an Aussie SIM

2degreesCare
1537 posts

Uber Geek
+1 received by user: 274

Trusted
2degrees

  #1215289 15-Jan-2015 09:45
Send private message

Hi all

We appreciate the process might not be ideal atm but changes ARE on the way. We'll be looking at amending the website with more info on the current process soon. 

In the meantime, OP please can you pm your iPad SIM number so we can check who handled it.  Sounds like you didn't get our expected customer experience there, sorry. 

So, for now we advise customers with non-SMS ability devices (iPads, USB's etc) to call Care on 0800 022022 or 200 from a 2degrees phone to add the pack manually BEFORE they leave NZ. 

Otherwise pop the SIM into a phone or device that can send SMS and text 'buy AUS300' or 'buy AUS500' to 288. 

Regards
^POB


 
 
 

Support Geekzone with one-off or recurring donations Donate via PressPatron.
DrCheese

382 posts

Ultimate Geek
+1 received by user: 32

Trusted

  #1215353 15-Jan-2015 11:01
Send private message

joker97: put the ipad sim into the iphone?


Can't do that. Different sized SIM cards.

DrCheese

382 posts

Ultimate Geek
+1 received by user: 32

Trusted

  #1215356 15-Jan-2015 11:05
Send private message

joker97: Or use an Aussie SIM


In hindsight, an excellent idea. I've done this before on trips to Australia but it often took more than a few minutes of fiddling around with the correct APN, and a trip to the Telstra store at the local mall, to get it set up. I mistakenly thought the 2degrees Aussie datapack would take 30 seconds to set up and save me time.

Dr. C.

Batman
Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted
Lifetime subscriber

  #1215494 15-Jan-2015 13:43
Send private message

technology as improved so much you can just about do anything nowadays  ....  if you put the time and effort into making the technology work, it will work if you're lucky !

DrCheese

382 posts

Ultimate Geek
+1 received by user: 32

Trusted

  #1216344 16-Jan-2015 21:28
Send private message

If anyone does purchase the Aussie datapack and travels to Australia, my experience with both an iPhone and an iPad is that the vodafone AU network is very laggy and slow. It was the default network selected by both my devices. I manually selected Telstra and the internet experience felt much more snappy. I haven't tested Optus yet.

Dr. C.

Batman
Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted
Lifetime subscriber

  #1216369 16-Jan-2015 22:16
Send private message

Anything but voda

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.