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eth



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Topic # 161964 25-Jan-2015 15:19

We're in the process of moving from Slingshot ADSL to UFB through another provider and I would like to clarify a few things.

First off, I have seen so much conflicting information regarding whether to cancel our account or not. Will Slingshot automatically cancel our account when we get connected to the new provider? Our billing month ends on 18 Feb and the fibre should be connected in the next week or two, so would that mean that our Slingshot account automatically gets cancelled before the start of the next billing month?  We are moving from Chorus ADSL to Enable UFB, so I don't think that Enable would touch the old Chorus connection, if that has an effect on anything. I just don't want to find on the 19th of Feb that Slingshot has billed us from another month when we have already stopped using their services. Also, what happens with the Slingshot email address? Does it stop working as soon as the new provider's services are connected or will it keep working until the end of the final billing month?

Cheers, eth

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  Reply # 1221869 25-Jan-2015 15:22
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No it wont automatically cancel. It only cancels if you take over the same physical connection the last ISP had into the property which is called a churn. As UFB is new work from a totally different provider (enable) then chorus will have no way of even knowing there is a new connection into the place.

It will keep working forever till you tell slingshot to stop it. I would always have a month overlap between services to make sure you are happy with the new connection and they dont repeatidly stuff up the installation.




Richard rich.ms

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  Reply # 1221919 25-Jan-2015 16:37
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Slingshot get a notification from Chorus if anything happens to the copper line., if the line's not being disconnected then slingshot won't be notified. In saying that another source of notification is if you're transferring the number to another provider, which you may or may not be doing.

It's always best to call in and request a cancellation regardless just to be sure (and have a record of it and notified of the terms etc). As richms said it's best to have some overlap as things sometimes don't go perfect on the install and you can end up without internet and potentially losing your number for good.

Scott


edit: spelling

 
 
 
 


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  Reply # 1221985 25-Jan-2015 19:37
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You're moving from copper to UFB. Your new ISP won't be a clue in the world who your old provider is, or even if you have an existing connection. It's up to you to cancel your old service.



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