ORCON ONT fault Optical red

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › ORCON ONT fault Optical red

KayJay

5 posts

Wannabe Geek

#165927 24-Feb-2015 20:38

Hi I have issue with my ORCON chorus ONT theoptical is red so I can not connect to Internet. tec assistant says it my take 3 days but I don't want to wait for that long.any help will be appreciated. Thx

sbiddle

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Biddle Corp

Lifetime subscriber

#1245903 24-Feb-2015 20:47

Presumably you're just on a standard residential connection, in which case you're not paying for an SLA. Normal fault times are typically in the 1-3 day timeframe, and there is absolutely nothing that can be done to change this. You would have been allocated the first available slot for a technician in your area.

FireEngine

1223 posts

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#1245908 24-Feb-2015 20:57

Assuming you have rebooted the ONT and it still has a red light that means there is no optical signal coming down the fibre.

Understand your frustration with not having it working but there isn't anything more you can do at this stage.

Regards FireEngine

KayJay

5 posts

Wannabe Geek

#1245933 24-Feb-2015 21:21

Yes it's frustrating. I did reboot it several times but the issue remains.

michaelmurfy

meow
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#1245941 24-Feb-2015 21:26

In that case you're left waiting, no optical signal.

Michael Murphy | https://murfy.nz
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KayJay

5 posts

Wannabe Geek

#1245990 24-Feb-2015 22:33

I was wondering I just started using TP Link Internet over power line adapters to connect my smart tv ( tv wifi was keep dropping before), can they cause this issue.

InstallerUFB

840 posts

Ultimate Geek

#1245994 24-Feb-2015 22:36

KayJay: I was wondering I just started using TP Link Internet over power line adapters to connect my smart tv ( tv wifi was keep dropping before), can they cause this issue.

No

The Red optical light - means there is no optical power at the ONT from the exchange equipment - quick diognostic - your fibre connection is broken and a service tech has to attend

Nebbie

458 posts

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#1245995 24-Feb-2015 22:37

KayJay: I was wondering I just started using TP Link Internet over power line adapters to connect my smart tv ( tv wifi was keep dropping before), can they cause this issue.

I would doubt it, by the looks you have spade fade or not enough light getting though.

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KayJay

5 posts

Wannabe Geek

#1247562 27-Feb-2015 09:00

All sorted by the techs. Apparently my port was assigned to someone else on the other end (optical) so they assigned me new port. Not sure what this means and how this happned though.

But thanks to Orcon and Chorus for sorting it out in couple of days.

tchart

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#1247577 27-Feb-2015 09:26

Nebbie: spade fade

Classic