Orcon sign up web page broken

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon sign up web page broken

seoras

102 posts

Master Geek
+1 received by user: 22

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#166251 7-Mar-2015 14:55

Off to a bad start...

Decided to pick Orcon for new home I'm moving to at the end of the month.
Called to check notice period : "10 working days"
OK, sounds like I should order now.

(Note, I'm new-ish to NZ and staying with family so no existing service/number to move)

I go to this page and under INSTALLATION AND WIRING I select "Request a specific date for your connection."
Date I enter is 30/3/15, 3 days after I get the keys. A Monday.

When I get to the final page, after entering all other details, I see:
"Requested connection date at your new address: 13/03/2015"

I've done this 4 times now.
Your website is giving me the CAPTCHA treatment it's getting as fed up with me as I am of it.

"Maybe it's a Javascript bug", I thought being a techie? I'm using Safari on a Mac.
Switched to Firefox. Nope. Exact same problem.

Shame as I had found a telephone number I really liked....

alliao

321 posts

Ultimate Geek
+1 received by user: 19

#1253240 8-Mar-2015 11:39

better early than late I say.
Why don't you call them up and see what they say?

Sideface

9649 posts

Uber Geek
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Lifetime subscriber

#1253295 8-Mar-2015 13:16

"Requested connection date at your new address: 13/03/2015"

Is the problem the date format? If so the website needs tweaking.

Sideface

FireEngine

1223 posts

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+1 received by user: 221

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#1253296 8-Mar-2015 13:17

I've flagged this to the software team to look at but it will be tomorrow - meantime I'd suggest you enter the order, then ring Support and ask them to flag to Provisioning to move the RFS date manually to the one you wanted.

Regards FireEngine

seoras

102 posts

Master Geek
+1 received by user: 22

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#1253305 8-Mar-2015 13:46

alliao: better early than late I say.

Actually no.
I'm buying a home and the settlement date is the Friday the 27th.
Having Orcon turning up before that date would be a bit rude I think.

alliao:
Why don't you call them up and see what they say?

I did, this morning.
Spoke to "Daniel" who, when I explained the web site problem, went away for a couple of minutes leaving me on hold and then came back and tried to sign me up.
I say "tried" to sign me up as I like the fact that website lets you pick your own telephone number, the sales guys don't.

So I thanked him for his time and said I'd leave it for now.
Looking around Orcon's website I get the feeling that unless you are a customer already with an account then there's no way to raise issues with them.

seoras

102 posts

Master Geek
+1 received by user: 22

ID Verified

#1253310 8-Mar-2015 13:55

FireEngine: I've flagged this to the software team to look at but it will be tomorrow

Good stuff. I'll check back over the next couple of days to see if it's fixed.
I'm well within my "10 days notice" to get it on the date that I want it.

FireEngine: - meantime I'd suggest you enter the order, then ring Support and ask them to flag to Provisioning to move the RFS date manually to the one you wanted.

I thought of that but, no, why should I?
It's a lot of hassle for me and I'd hate to think that Orcon would turn up while the current owners are still resident due to "mis-communications".
Better to start off on the right foot I think with an unambiguous contract.

seoras

102 posts

Master Geek
+1 received by user: 22

ID Verified

#1254864 10-Mar-2015 18:46

FireEngine: I've flagged this to the software team to look at but it will be tomorrow - meantime I'd suggest you enter the order, then ring Support and ask them to flag to Provisioning to move the RFS date manually to the one you wanted.

Confirmed fixed. I've signed up.

No "bounty" for finding business critical bugs in your customer sign up front end?
Those TV ads won't be cheap and if I was paying for them I'd like to think the sign up form on the website was working perfectly...

New World

Shop on-line at New World now for your groceries (affiliate link).

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#1254878 10-Mar-2015 19:31

seoras:
FireEngine: I've flagged this to the software team to look at but it will be tomorrow - meantime I'd suggest you enter the order, then ring Support and ask them to flag to Provisioning to move the RFS date manually to the one you wanted.

Confirmed fixed. I've signed up.

No "bounty" for finding business critical bugs in your customer sign up front end?
Those TV ads won't be cheap and if I was paying for them I'd like to think the sign up form on the website was working perfectly...

not my call I'm afraid, thanks for the heads-up, this was the only report I saw of it, I guess most customers go with the default suggested date.

Regards FireEngine

seoras

102 posts

Master Geek
+1 received by user: 22

ID Verified

#1254926 10-Mar-2015 20:41

FireEngine:
seoras:
FireEngine: I've flagged this to the software team to look at but it will be tomorrow - meantime I'd suggest you enter the order, then ring Support and ask them to flag to Provisioning to move the RFS date manually to the one you wanted.

Confirmed fixed. I've signed up.

No "bounty" for finding business critical bugs in your customer sign up front end?
Those TV ads won't be cheap and if I was paying for them I'd like to think the sign up form on the website was working perfectly...

not my call I'm afraid, thanks for the heads-up, this was the only report I saw of it, I guess most customers go with the default suggested date.

That's not going to deter me from pointing out the bugs in your network once you've got me hooked up.
;)