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redeye52

118 posts

Master Geek


#166335 10-Mar-2015 01:14
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Hi guys,

Thought I'd ask here to see if anyone has experienced a similar thing before.

I'm currently having issues watching Twitch specifically - and only through cable.

I'm watching the same streams as I always have which used to run on source with no issues but now it will buffer every 5 secs and eventually stop and give me a grey screen while the chat continues to load.

I thought it was a Snap issue as I had Youtube troubles recently but that has been remedied while this one continues.

I get good speedtest results (90+D / 18+U) and nothing else but Twitch seems to be affected. I don't do much with my pc other than play Battlefield, Warframe, Watch YouTube (4K quality is fine also) and movies and word processing so not sure if it's happening in other things or not.

Anyway, I thought it was a snap routing issue since Twitch recently set up AUS server and perhaps a change of configuration was needed or something, however I was tired and decided to watch streams in bed on my phone and *gasp* it was completely fine. Tried watching on my tablet, and again it's fine . I can watch multiple streams on both devices at the same time and will not buffer. Tried my desktop again and that just continues to buffer second after second.

I thought perhaps my mobo lan port was faulty, so after some advice from a GP member, I tried using the cable on my laptop and sure enough it starts to buffer. I take cable out and use wireless, and it's fine again.

I changed the cable cause I thought it may be faulty and same results. I changed the port on the fritzbox and same again.

I borrowed a wireless card from my friend today and could watch Twitch with a small amount of buffer (only a 300mbps card) but was at least watchable.

I've tried the following but I can't get it to work with no buffer on cable (little buffer would be understandable as connection to server may vary slightly depending on time etc but not every 5 secs then hanging completely).

- ran clean install of Win8.1 on new SSD.
- updated BIOS to latest version for motherboard
- updated LAN driver to latest (tried both the one from Asus site and Intel site). Tried driver only and no software also.
- changing ports on Fritzbox
- changing ethernet cable
- used wireless adapter (works fine but needs antennas to work well and I don't have space to keep it on my desk so cable is preferable).

Not sure what else to do. Trying to find my mums fritz box to see if it's the router but seems odd that it's only twitch, and how all ports give the same result..

Relevant hardware: ASUS Ranger VII motherboard, Fritz box 7390, TPLINK WN881, WIN7 AND WIN8 (have both on separate SSDs)

Any advice? Thanks in advance

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Aredwood
3885 posts

Uber Geek


  #1256739 12-Mar-2015 01:32

See what IP address your computer gets given by the fritzbox via wifi. Disable wifi and then set that IP address to your lan card. Check what "network type" (home, work, or public) you have set for both lan and wifi in Windows. See what IPv6 address you have on both lan and Wifi on both the desktop and phones. An IPv6 addr that begins with fe80 is a "link local" address (similar to a 192.168.x.x or a 169.x.x.x on ipv4). Visit IPv^ test sites from all devices and see if you get different answers. Note: if Windows doesn't get a valid IPv6 address it will often setup a 6 over 4 tunnel. So disabling IPv6 on the fritzbox can actually cause problems. And try flushing the DNS cache on your desktop.







redeye52

118 posts

Master Geek


  #1257271 12-Mar-2015 15:42
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Can't seem to change my IP to anything other than automatic. If I do, I can't connect to any webpages.

In ipconfig, I have IPV6 Address and Temporary IPV6 address which start with 2406 as well as Link Local IPV6 underneath it starting with fe80. Testing from an IPV6 test site (on my desktop), it pulls up the address starting with 2406.
Running the same IPV6 test site, on my laptop shows me "no IPV6 address detected", even though in ipconfig I have one...

Have tried both IPV6 on and off, no difference and have flushed the DNS cache several times.

Glassboy
850 posts

Ultimate Geek

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  #1257286 12-Mar-2015 16:02
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If you're on Windows you could use PerfMon to look at what is happening under the hood.



richms
28191 posts

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  #1257294 12-Mar-2015 16:14
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sounds like what I get with the rubbish onboard "killer nic" on my gaming PC. Plug in a cheap 802.11ac stick and all is fine.




Richard rich.ms

redeye52

118 posts

Master Geek


  #1257296 12-Mar-2015 16:18
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Could be the reason...but I got these drivers straight from the Intel website without all the gaming nic stuff (though it made no difference to the asus drivers with their software). Besides...the internet had been working fine (twitch included) since I got had the net installed (last year), and this has only started happening since last month and I didn't start updating any of my drivers/software until the issues started (cause I was trying to find a fix). 

My PC is pushed way into the corner and it's hard to get wireless signal on it - PCIe version or USB version on the front of my pc (have both though not ac version).

richms
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  #1257297 12-Mar-2015 16:20
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intel should be fine I would think, the killer nic is made by someone else. Never again will I get a gigabyte board with it on it. Bloatware and whackky performance issues.




Richard rich.ms

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