[Snap] 3 Mbps download speeds at peak times

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] 3 Mbps download speeds at peak times

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#168464 14-Mar-2015 18:37

Hi,

I've been getting download speeds of 3 Mbps during peak times recently...measured on speedtest.net and in downloading files (eg AMD drivers) Anyone else getting this?

During the day I get speeds of 27 Mbps down (NZ) and up to 20 Mbps from west coast USA (usually more like 12 Mbps tho).

My upload speeds (speedtest.net) remain around 9 Mbps.

My Fritzbox connects at 27 Mbps down.

The way speedtest flatlines at 3 Mbps looks like something is limiting my bandwidth... Could this be the case? It shouldn't be on my end because, as mentioned, I have great bandwidth during weekdays.

Any ideas?

1 | 2

93 posts

Master Geek
+1 received by user: 1

#1259449 14-Mar-2015 18:59

Btw, I'm on a VDSL capped plan.

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1261932 18-Mar-2015 20:10

Right now (8pm, Wed 18 March) my download speeds are 1 Mbps, tested against the Snap speedtest.net server in ChCh. Same against an Auckland server and one in San Francisco.

Is anyone else on Snap in Auckland seeing this?? I'm in Te Atatu Peninsula.

My speeds are 20 Mbps+ during the day. If it's just me, then I'm kinda glad as it should be a fixable issue (rather than oversubscribed bandwidth).

VDSL 30/10 plan, capped.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1261934 18-Mar-2015 20:17

Have you tried contacting snap and talking to them about the issue?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1261935 18-Mar-2015 20:22

Yes. I've been sending them daily test results. Interested to see if it's happening to others.

Jase2985

13732 posts

Uber Geek
+1 received by user: 6206

ID Verified

Lifetime subscriber

#1261937 18-Mar-2015 20:25

are you sure your on a 30/10 VDSL plan? as 30/10 is a fibre plan

VDSL is a best effort service

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1261938 18-Mar-2015 20:25

Snap are being very helpful, actually...

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1261939 18-Mar-2015 20:27

Nakedcity: Snap are being very helpful, actually...

This was typically my experience with snap.

If you are in this process, they will be working hard at it with you to get it resolved.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1261940 18-Mar-2015 20:28

I get 25 Mbps down from San Francisco during the day. My modem connects 27 down and 9 up. Probably not correct to call ot a 30/10 plan, but you get what I mean.

Jase2985

13732 posts

Uber Geek
+1 received by user: 6206

ID Verified

Lifetime subscriber

#1261966 18-Mar-2015 21:03

Just helps if you use the correct terminology so people dont get confused or give you unrelated advice, especially if you are dealing with help desk people

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1261973 18-Mar-2015 21:07

Ok. Thanks for your help.

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#1261997 18-Mar-2015 21:56

Could be local shared bandwidth to your area, could be international bandwidth in peak times. I can max out Snap 30Mbps on fiber so probably the former. Right now I'm getting 20Mbps to a random speed test in CA, USA, which isn't bad given the limitations of TCP and latency to there. Suggest you test locally and to the USA one after another.

TCP means in the real world a single connection to the US probably won't hit 30Mbps anyway. Speedtest will be using multiple threads I guess to test max from your connection.

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1262008 18-Mar-2015 22:10

Cheers for the input! Actually what you suggest is exactly what I've been doing... I test against the best ping server (usually Auckland) then the snap server in ChCh, then a Comcast server in San Francisco. I do this a few times during the day (and usually get fantastic speeds down - 20 Mbps from San Francisco) then during peak time (around 8pm). I send the results to snap,so we'll see what they say.

dan

1134 posts

Uber Geek
+1 received by user: 105

Lifetime subscriber

#1262115 19-Mar-2015 09:01

Peak time speeds are fine for me on Snap VDSL, really no difference in speed than offpeak

keep hammering snap for answers, they will be able to find out what the cause if they put the effort in

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#1268246 26-Mar-2015 11:06

Still no fix. Snap are looking at it, they say, and are doing a smoke ping test to measure latency.

Last night I dropped to below 1 Mbps, and the speedtest.net page itself took 15 seconds to load!

Netflix is almost unviewable due to low quality and audio sync issues (which doesn't happen during non peak times).

I hate to say it, but it feels like I'm not getting the usual good service from Snap. Maybe they're distracted do to the recent acquisition. I certainly hope this isn't an example of things to come. To be fair, it may be a complex issue to analyse...but I go many days without any response despite my frequent prodding. That's what worries me more than anything.

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#1268254 26-Mar-2015 11:16

This is unlikely to be Snap backhaul, it's most likely your VDSL last mile. That's something Snap pays someone else for access (Chorus?), so they need to escalate and wait.

1 | 2