I have a Samsung Galaxy Ace 3 phone. It supports 4G and that worked fine with Vodafone. It has never worked on 2degrees. I only get 3G service at best.

I've has several conversations with them over the past 2-3 weeks and I am now sick of the excuses and run arounds.

1. It's a 4G handset, for the untempth time.

2. It does not show 4G anywhere, not even Auckland and Wellington

3. There is no LTE option under settings

4. It worked fine on Vodafone

5. Pulling the battery out yet again does nothing. Is there any part of "It does not connect with 4G" they don't understand?

6. There is no software upgrades according to either the Android OS or Samsung help desk.

While it is a lot quicker to get ahold of 2degrees tech support, they don't have a clue obviously else the issue would have been fixed by now. Their website claims they support 4G and this is what I want.

Hopefully someone here is better informed please.....