Orcon changing charge for month billed in advance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon changing charge for month billed in advance

Genfres

47 posts

Geek

#171611 24-Apr-2015 20:31

For my UFB Connection Orcon bills one month in advance. After paying my previous bill, my recent bill had an extra charge where Orcon decided to charge me more for the last month (which I had already paid). Has anyone experienced issues with this? I have had a number of problems with Orcon not billing me correctly since I signed up with the Freedom Pack.
Secondly is it legal for Orcon to increase the charge for a month's service after I was already being billed and paid it?

bameron

305 posts

Ultimate Geek
+1 received by user: 105

Trusted

2degrees

#1292962 28-Apr-2015 14:13

Hi there,

From what you've described, the only thing I can think of is that you've been charged for going over a data allowance. If you're on Unlimited, then I'm not sure what that'd be.

Flick me a PM with your account information and I'll check it out for you. :)

Cheers,

Cam

Dairyxox

1595 posts

Uber Geek
+1 received by user: 455

#1293066 28-Apr-2015 16:56

Yes this is normal for Orcon.
You are charged two portions you have correctly identified. A month in advance, plus any overage charges for the previous month. All on this months bill. Can be a little confusing.

scuwp

3927 posts

Uber Geek
+1 received by user: 2510

#1293087 28-Apr-2015 18:42

Yep, sound all pretty standard to me, and not just Orcon.

Lazy is such an ugly word, I prefer to call it selective participation