Tech Support/Connection Issues

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DamageInc

549 posts

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#171962 7-May-2015 06:55

Morning,
Someone from Slingshot - logged an email this morning via the website for tech support.
Moved house 3-4 weeks ago, connection issues ever since. Please check logged email.
Done isolation tests on all points inside the house.

The photo attached - when i lose my connection i can still log into my router and the only change from the photo is the downstream noise margin is at 0 or in the negative. What does this indicate (other than the obvious lost connection)?

Please investigate Slingshot.
Joe M

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DamageInc

549 posts

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Lifetime subscriber

#1299843 7-May-2015 13:28

Any feedback Slingshot?

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Slingshot

1004 posts

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Slingshot

#1299891 7-May-2015 14:51

Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?

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DamageInc

549 posts

Ultimate Geek

Lifetime subscriber

#1299923 7-May-2015 15:09

Slingshot: Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?

on the phone with you guys at the moment, bloke has logged a call with chorus to sort it out. i thought you guys would ring me but i had to chase you guys up. can take up to 1-3 days he reckons, not happy.

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DamageInc

549 posts

Ultimate Geek

Lifetime subscriber

#1299926 7-May-2015 15:14

Slingshot: Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?

done isolation tests etc. bloke on phone said 20 disconnections yesterday alone. for a few days before that it was fine then on the 2nd or 3rd another heap of disconnections.

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