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Forums › Slingshot and CallPlus › Tech Support/Connection Issues


280 posts

Ultimate Geek
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Topic # 171962 7-May-2015 06:55
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Morning,
Someone from Slingshot - logged an email this morning via the website for tech support.
Moved house 3-4 weeks ago, connection issues ever since. Please check logged email.
Done isolation tests on all points inside the house.

The photo attached - when i lose my connection i can still log into my router and the only change from the photo is the downstream noise margin is at 0 or in the negative. What does this indicate (other than the obvious lost connection)?

Please investigate Slingshot.
Joe M




Windows 10 Pro - Ubuntu 18.10 - DJI Mavic Air

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280 posts

Ultimate Geek
+1 received by user: 14

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  Reply # 1299843 7-May-2015 13:28
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Any feedback Slingshot?




Windows 10 Pro - Ubuntu 18.10 - DJI Mavic Air

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Uber Geek
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Slingshot

  Reply # 1299891 7-May-2015 14:51
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Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?




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280 posts

Ultimate Geek
+1 received by user: 14

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  Reply # 1299923 7-May-2015 15:09
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Slingshot: Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?


on the phone with you guys at the moment, bloke has logged a call with chorus to sort it out. i thought you guys would ring me but i had to chase you guys up. can take up to 1-3 days he reckons, not happy.




Windows 10 Pro - Ubuntu 18.10 - DJI Mavic Air



280 posts

Ultimate Geek
+1 received by user: 14

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  Reply # 1299926 7-May-2015 15:14
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Slingshot: Can't say much from that I'm afraid. Noise margin will go to 0 if you lose DSL. Assuming you've checked your network gear in case of faulty filters/cables too?


done isolation tests etc. bloke on phone said 20 disconnections yesterday alone. for a few days before that it was fine then on the 2nd or 3rd another heap of disconnections.




Windows 10 Pro - Ubuntu 18.10 - DJI Mavic Air

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